Hampton by Hilton Birmingham Broad Street Hotel
Hotel Information
Situated on Broad Street in the centre of Birmingham, this modern hotel is within walking distance to the International Convention Centre, Symphony Hall or the National Indoor Arena. Birmingham Airport is within a 20 minutes' drive. The hotel features 24-hour reception, express check-in and check-out, free WIFI throughout, meeting rooms, 24-hour business center, restaurant, bar, fitness centre, laundry service and luggage storage.
Pictures
Reviews
| Rating | Positive Points | Negative Points | Reviewer | Stayed |
|---|---|---|---|---|
| 5.0 star rating | Car parking, lovely room, lovely food, definitely will go back | None | Anonymous | 10 October 2015 |
| 5.0 star rating | Very impressed with the whole place, staff room , breakfast all good . | Just the hair dryer lead was a bit short to reach from the plug to the mirror was a tight, common mistake hotels make! | Anonymous | 12 October 2015 |
| 5.0 star rating | Great hotel, great location, great price, best value for money I have had in a long time, will be returning | Andymo | 22 December 2015 | |
| 4.5 star rating | Ideal location for shows in central Birmingham and very good for shopping experience as everything is in walking distance. If weather is bad buses stop adjacent to hotel.excellent value for money. P | Apart from the waiting for lifts at peak times there is nothing negative to say. | Anonymous | 21 December 2015 |
| 4.5 star rating | Fantastic staff who were helpful. Small but lovely room on the 17th floor with excellent choice of breakfast. Would definitely stay again. | Parking is abit expensive. | Anonymous | 19 May 2016 |
| 4.0 star rating | Nice room, location, good value for the money | None | Fahd | 19 May 2016 |
| 4.0 star rating | clean and comfortable | one person on check in - large queue - took 40 minutes to check in which is unacceptable | Anonymous | 22 May 2016 |
| 5.0 star rating | Perfect. i have stopped in this hotel a couple of times through hotelopia, the staff are always helpfull the rooms are clean and a reasonable size, the food is good, no complanints what so ever. | paul d | 19 June 2012 | |
| 4.0 star rating | The deal I got on this hotel was extremely good value for money and the hotel is pleasant, nice and modern. | The room was far too hot, we actually got a headache from how stuffy it was and even when we tried to change the temperature and put the fan on, it made now difference. There was also no proper curtains so the sunlight came through them. | 10 July 2012 | |
| 4.5 star rating | A very friendly polite manageress who was very helpfull the reason for putting my two sons in your hotel for the second day of our visit. | We booked a twin room for my sons but were given a double bedroom when we made a complaint we were given a new room of which had a sofa bed and double bed and were told our baggage would be transferred to our new room of which was not done and when our sons arrived back in the late hours of the night they did not have their baggage in their room and the sofa bed was not prepared to sleep in causing a lot of inconvinience when you return tired. The breakfast seved was cold as it was lying around for a long period of time. | 11 July 2012 | |
| 4.5 star rating | Hotel staff were very friendly and helpful, plenty of choice at breakfast, nice sized rooms | Booked twin rooms but were provided doubles, good job we are a friendly bunch! Quality of the cooked breakfast was not the best but plenty of alternatives were available. The rooms werent the most soundproof we were on the 5th floor and could feel and hear the bass from the clubs/bars on the street below. | bluepeter84 | 14 August 2012 |
| 5.0 star rating | This is the 2nd time Ive stayed here and Im staying again next week, great value, great location, great staff, comfortable beds... everything is Great :-) | only one tiny comment....no free biscuits with your complimentary tea/coffee in your room | T.Walters | 25 July 2012 |
| 4.5 star rating | modern hotel with nice rooms | mini fridge in the room | tjgfitness | 20 September 2012 |
| 4.5 star rating | Excelllent Location and staff - lovely rooms and bathroom. Highly recommended. | 11 September 2012 | ||
| 5.0 star rating | fire alram went off. however i guess that was to wake everybody up before check out as it was a sunday morning after a saturday night out!!! well thought of:) | 25 September 2012 | ||
| 4.0 star rating | Very modern, bright colourful decor, spacious room and great value for money. Great location for bars and restaurants on broad st. | Peanut | 02 October 2012 | |
| 5.0 star rating | We had no sleep due to noise from other residents all night went in until 5am Shame as hotel is fabulous have booked again on 20 October hope this doesn't happen again | 02 October 2012 | ||
| 5.0 star rating | An excellent | N/a | Nuttybird | 02 October 2012 |
| 4.5 star rating | ?????? ????? ????? ???? ??? ???? ???? ???? 230???? ????? ????? ?? ??????? , ?????? ??? ???????? ????? ?? ?????? ?? | ????? ??? ???? ????? ?????? ???????? ???? ?????? ????? ???? ????? ?? ???? ???? ????? ???? ??????? | Mansour, Saudi Arabia | 01 October 2012 |
| 5.0 star rating | This newly refurbished hotel looks daunting from the outside as it it a former office block. However, the quality on the inside is superb. Spotlessly clean with high quality fixtures and fittings, and enthusiastic and helpful staff. Very conveniently located for the NIA and Symphony hall. Uperb value for money. | 23 September 2012 | ||
| 5.0 star rating | Staff, we're welcoming, helpful and professional, the quality of the decor all around the hotel was of a high standard, we had a great time and would book again and recommend to family and friends | The cost of drinks of the bar were very high | 14 October 2012 | |
| 4.5 star rating | Very clean, light and airy room. Despite being on Broad Street completely noise free (13th floor) Plentiful and tasty breakfast | lazyjane | 24 October 2012 | |
| 4.5 star rating | the hotel staff were great on arrival very professional, the rooms were very clean and to a good standard adn smelled very fresh nothing to complain aboot | nothing | guest | 24 October 2012 |
| 3.5 star rating | As the hotel is fairly new the room was well fitted out and very comfy. Even though the hotel is located on the busy and lively Broad Street I felt very safe as a lone female traveller. On Saturday and Sunday the staff were very friendly and helpful and the breakfast on Sunday was plentiful and hot. | On the Monday morning the staff were unfriendly and just stood in a group talking for the whole of the time I was at breakfast and there was less food and it was cold. If the Monday staff had been like the weekend staff I would have rated staff professionalism a 5 not a 3. | Mikki | 24 October 2012 |
| 4.5 star rating | warm, modern and great staff. | be better when the car park is in use and the external facade has a makeover. | nackster | 15 October 2012 |
| 4.5 star rating | This was a fantastic hotel which I booked because of previous reviews.However, the only thing that let it down was the bathroom floor not being clean | 05 October 2012 | ||
| 4.5 star rating | Lovely and clean. Nice modern surroundings. EXTREMELY excellent value for money. Had some issues with room but they sorted it. The breakfast staff were very helpful and attentive. | Reception staff were standoffish when we had problems with not one but two rooms. I was waiting at reception to sort problems and even though two different receptionists looked out of office while I was waiting they both ignored me completely not even acknowledgement. No car park. | 05 October 2012 | |
| 5.0 star rating | Great deal on a modern, clean and comfortable city centre hotel. Room was a standard size with a clean modern bathroom and a lovely bed - really appreciated the complimentary shower gel and shampoo. A central location convenient for the station - no car so cannot comment on parking. Breakfast was good - fresh and plentiful with lots of choice. All in all a fabulous hotel - would definitely recommend and will return. | Nothing | MrsC | 19 October 2012 |
| 5.0 star rating | The room was really modern and clean. Had everything we needed with really nice views over the city especially at night. The location Is really good too. Would definitely use again. :) | Ant | 16 October 2012 | |
| 4.0 star rating | Not much to look at from the front of the hotel, reception is on the 3rd floor, but once you enter it seems very clean and modern. Access to the higher accommodation floors is via swipe card. Stayed in a very nice double room with walk in shower and was able to order a light meal from the Bar in the evening.I was there Tuesday night/Wednesday morning, so had a nice quiet relaxing breakfast. I don't know what it would be like at weekend with the reception and bar being next to each other. | Hotelopia website hotel description suggests :- "There is free parking for those arriving by car", but doesn't appear to be any currently. I did manage to get the 30% discount on the Q-Park Brindley Place car park from the hotel, see hamptonbirmingham website. | Anon | 19 October 2012 |
| 5.0 star rating | everything else excellent | small rooms | 20 October 2012 | |
| 4.5 star rating | - excellent location and value for money. - decor is that of a 4* plus - comfortable beds - express check out The staff were polite and kind enough to attend to my request to check in early. | - no room service and food only served at specific times | Nina | 20 October 2012 |
| 4.0 star rating | Clean and kindness | No parking space available for guests | 07 October 2012 | |
| 5.0 star rating | Fabulous from start to finish | Nothing bad whatsoever to say about this place | hundredpercentfox | 08 October 2012 |
| 3.0 star rating | Very clean and modern room | Stayed at the weekend and there always seemed to be large groups of males outside the hotel entrance. We booked a triple room so that we did not have to share a bed (they don't do twin rooms). As there were only two of us we were given a double bed and accused of trying to have more people in the room. When we asked to have the room we booked they then said that we could have a double and a sofa bed, but we would have to wait for them to find someone who knew how to make up the sofa bed (this was 8.30pm and not ideal when we were tired from the journey). Extremely rude and unwilling to help, despite it being a very minor problem for a hotel of their size! Reception is on the third floor with very busy lifts to access- took half an hour to check out! | AnneC | 11 October 2012 |
| 5.0 star rating | It is always a pleasure to stay at this hotel. | 11 October 2012 | ||
| 4.5 star rating | I have always enjoyed staying at The Hamptons. Staff are always great and chatty, breakfast is great, rooms clean and comfortable. | nothing negative | Business in Birmingham | 21 October 2012 |
| 5.0 star rating | The room was spottless and to a very high standard - I loved the big TV, the shower and the comfy chair! The staff were really proffessional, friendly and helpful. Breakfast staff were chearful and very helpful too. | 17 October 2012 | ||
| 4.5 star rating | Excellent location and spectacular view from 17th floor. High speed lift. Excellent staff | None | sbrownm | 06 November 2012 |
| 5.0 star rating | Lovely comfortable modern hotel at a great price. | 06 November 2012 | ||
| 4.5 star rating | Huge surprise on how lovely the rooms were, a little small but for the money and a three star was outstanding. | Lift is very irritating that you have to have your room key to any floor apart from ground! given that they only gave us one key and there were two of us and you need to leave one key in the room for the lights to work it was a pain. | Toni H | 13 November 2012 |
| 5.0 star rating | Central, comfortable, helpful staff | Terrible scrambled eggs | 18 October 2013 | |
| 4.5 star rating | Very clean, modern hotel. Staff friendly and the breakfast was great | Only thing I could fault was that the shower wasnt as powerful as I would have expected, but minor in the grand scheme of things | 02 November 2012 | |
| 4.5 star rating | Lovely modern rooms with essential not always included at other hotels - a decent hairdryer and proper ironing board!! Powershower and nice toiletries. Really welcoming service. Very relaxed breakfast - basic but plenty of choice. Good location. | LoulaD | 08 November 2012 | |
| 4.0 star rating | We had a problem with a screeching noise from our air con which they resolved immediately by offering us an alternative room without question. The price was amazing especially including breakfast. | Check out on a Sunday could be a bit later ( currently 11am) and breakfast finishes at 10am, which was a bit early for us when we had been out late!! | 13 November 2012 | |
| 5.0 star rating | Well designed hotel with cutting edge features and stunning panoramic views. All staff were very helpful, polite and professional. Thank you. | The restaurant closed the screens a little to prematurely prior to my wife and myself having a refill from the tea machine. | CSi Wolves | 13 November 2012 |
| 5.0 star rating | Fantastic hotel. Nice decor. Were able to check in early. Very helpful staff. Loved it! | 03 November 2012 | ||
| 5.0 star rating | Excellent location, reasonably priced, clean, friendly, good breakfast, comfortable bed, modern bathroom, all you could want for a city hotel! | Nothing negative to say | Sue | 10 November 2012 |
| 5.0 star rating | Tastefully decorated rooms with excellent facilities. Breakfast was simple but tasty and good to watch bbc news whilst eating it before heading off to work. Location is top end of Broad Street so slightly longer to walk than other hotels but still excellent value. | Couldn't get temperature right in room, was bit cool, switched it off in end. Could hear a generator type noise on and off most of the night which made getting to sleep harder. Cup in room had a tea stain ring and I found a couple of hairs on tiles in shower, apart from that it was good. | MG | 04 November 2012 |
| 3.5 star rating | staff not helpful breakfast awful | 11 November 2012 | ||
| 5.0 star rating | Very good hotel in a good position. The high floor we requested was very quiet, and furnished to a high standard. Excellent breakfast rounded off a good trip. | Car park is a short walk around the corner, but make sure you pick the one at £5 per 24 hours | Dave 174 | 06 November 2012 |
| 5.0 star rating | Excellent, clean, modern design, everything you would need provided in rooms. Very welcoming and helpful staff. | 25 October 2012 | ||
| 5.0 star rating | good service at all times when we were at the hotel. clean and pleasant rooms. | had a problem when i phoned before my visit to say we would be delayed and would check in at about 10.30pm. initially the girl on the end of the line very unhelpful and insisting i had to rebook with the 3rd party. i asked for the supervisor. "she will tell you the same thinng" the girl objected and then left me on hold so long that i hung up and rang back. got a new girl and she was helpful and efficient and late check in was no problem. however she then put me through to the USA and a poor confused guy who did not know why but who then proceeded to ask me questions about my age, income etc. eventually i deduced i was to be offerred discounts on holidays in the USA so i rang off. hilton say they monitor calls well i hope they managed these because more work needs to be done on phone techniques. when we actually got to the hotel everyone seemed to be normal and it was fine. | 25 October 2012 | |
| 5.0 star rating | Excellent, no problems at all, clean, tidy, helpful happy staff. | No parking my partner is walking disabled and although the paking was discounted he did find it a struggle at the end of the day. | Little Red | 31 October 2012 |
| 4.5 star rating | Very clean and excellent value for money and good central location | 06 November 2012 | ||
| 5.0 star rating | As usual, an excellent Hampton by Hilton | 06 November 2012 | ||
| 4.0 star rating | very clean and tidy nice spacious rooms | too cold in breafast room | i'm about | 25 October 2012 |
| 5.0 star rating | Staff very friendly and polite, excellent breakfast. | Entrance hall- reception is on the 3rd floor and when going out at night there were people loitering on the steps, if reception was on ground floor tho wouldn't be a problem. Made us feel uncomfortable. | Rebee | 01 December 2012 |
| 4.0 star rating | The hotel was very clean, the room was more than big enough for our needs, plenty of towels and tea, coffee etc provided by a very efficient, polite member of the reception staff. It was also relatively quiet, no doors banging or guests being loud late at night or early in the morning. | During check-in my family was subjected to rude comments from a guest sat in the bar area right next to reception. He was sat with a large group and at no time did any of the staff, two who were in the bar area and three in the reception area step in and stop him. I had to tell him that I did not like the comments, that it was not a joke, I had to repeat this several times as he continued to be loud and asking me if I could not take a joke. The staff member then asked if everything was in order as I signed the check-in form, I told her that I did not like to be heckled as I was checking-in to the hotel, there was a quick apology, sorry about that, but they still did not ask him to stop. I did feel very vulnerable as a women traveling on her own with two children and thought that the staff should of done far more to help. | 13 December 2012 | |
| 5.0 star rating | An enjoyable overnight stay! I will stay again! Fabulous breakfast and excellent value for money. | 02 December 2012 | ||
| 4.5 star rating | Clean, good size rooms for 3 adults, good value as includes breakfast | Noisy groups so wouldn't recommend for young families or romantic break | Sj85 | 27 November 2012 |
| 2.0 star rating | Room was clean | We were initially given an occupied room, breakfast was awful (the only cutlery available was a spoon to eat a full breakfast) and we were forced to share a coffee cup between two of us. Food is the hotel is hugely overpriced. | ollietuc | 20 November 2012 |
| 4.0 star rating | staff were obliging and helpful and the standard of the room was comfortable | the first room we were given had no blind at the window so there was a lot of street lighting coming into the room.we were moved however to another room which was fine | 27 November 2012 | |
| 4.0 star rating | Very welcoming member of staff on reception. Room was very nice for what we payed, was expecting a very basic room and was located in excellent spot for the purpose of our stay. | Only negative point was that we found the room to be very cold and was unable to change temperature as was already set and unable to change as linked to 'master' controls. | Nikki | 05 December 2012 |
| 3.5 star rating | Good location, good value for money, breakfast was adequate. | No blind in room to block light (room 620), I rang Reception to let them know and the answer was "some people like the sunlight"! It clearly had been there as there were holes in the window frame area. Shower screen loose at the top from the metallic arm, may be a hazard as it moves slightly Fluff and lose dirt under bed Breakfast was chaotic, I would suggest having a member of staff around to direct the guests | Alimay568 | 20 November 2012 |
| 3.5 star rating | Hotel very new and very clean. | Cooked breakfast was very poor, powdered egg scrambled, no fried or other eggs, just baked beans, no tomatoe, sausage with no meat in it and tasteless bacon., not what you would call a full english! If you just want continental breakfast then everything ok. When I asked about choice of eggs the reply was "What you see is what you get". One of the containers just had boiled water in it! | 11 December 2012 | |
| 5.0 star rating | the hotel was ideally situated for our purpose of a show at the NIC, as we could park the car at the hotel then not have to use it again for the whole stay was excellent, both for our show and to walk down into the town centre, the added bonus for us was that the christmas markets were on too | the only negative was that i think the buffet area for food was just too small to handle the numbers of guests wanting to eat, by the time we had waited for food to be replenished our other food on the plate was going cold, also not having a toilet facility on the main reception/bar/ breakfast area. If the stairs were highlighted more clearly it would have been easier to go up the one floor necessary to use facilities | chrisb | 20 November 2012 |
| 1.0 star rating | None as we did not stay there. | We left our bags at approximately 11am under the impression by the woman on Reception that we had been allocated our rooms but not checked in as the rooms were still being cleaned. However when we returned albeit at appx 10.30pm we were told that no rooms were available. This was even though tags had been placed on our bags as though we had checked in. We were given rooms at another hotel but did not reach there until 1am. The staff at the hotel blamed you for overbooking | JB | 05 December 2012 |
| 3.5 star rating | The room was very clean and the decor is nice and modern | The check-in was a shambles. They refused to let anyone check in before 2pm (even though most hotels will let you check in before the stated time) so at 2pm, there was a massive queue. The breakfast was an absolute disgrace. Most of the food was cold and they even ran out of bacon. The staff were very rude, especially a woman called Cristina. Really disappointed as it tainted the whole stay. | 21 November 2012 | |
| 4.0 star rating | Good central location. Room was a decent size. As was the bathroom. Nicely decorated and clean. Staff were lovely and were very reassuring when it seemed my booking hadn't come through (which was worrying as I'd paid full in advance). One of the staff loaned me some cutlery so I could eat in my room. | The airconditioning was very loud. I mean loud enough to wake you up every time it shuddered and the general drone made my night a misery (which was annoying as I was staying there the night before a conference so I wouldn't be tired on the day). Quite a lot of early morning door slamming although this wasn't a problem in the evening. | 07 December 2012 | |
| 4.5 star rating | Freindly staff, good customer service, clean hotel, suitable for city centre location as in the heart of Broad St, | The room I was stopping in was really cold, breakfast ends at 10am, hotel should allow guests further 5-10 mins to come in, especially when late checkout | Nazzie | 24 December 2012 |
| 4.5 star rating | Only classed as 3* but have stayed in some 4* not as good.This is a new hotel, about 10minute walk from Birmingham centre. Broad street is very busy as this is most bars and clubs are. Got a room on 15 floor great veiw and no noise from street. Room quiet large and good shower and wash basins. Supplied shower gel, shampoo and moisturiser. Bed very comfortable. Excellent breakfast. | none | glennfozzy | 14 December 2012 |
| 5.0 star rating | Good location. Great rooms. Great breakfast. Asked for room on one of the top floors and was given it no problem. | None. | Boyo1974 | 18 December 2012 |
| 4.5 star rating | Great value, modern rooms with everything you needed for a plesant stay. Good location. | Lifts were very busy. | 18 December 2012 | |
| 4.5 star rating | I thought the hotel was lovely clean and tidy | I wanted a bath but only shower in room. I wanted a twin bedded room for me and my daughter but only had the bed settee made into another bed which almost filled all the bedroom and there was no comfortable chair to sit on. | 12 February 2013 | |
| 1.0 star rating | Na | I was advised of early check in, didnt get this. When i did check in i was asked for my card to pay, even though i had already paid. Luckily i had my receipt to prove this. I was given a double room when i asked for a triple and then i was expected to have half my family move to the novotel, my stay was a horrible experience. | 12 March 2013 | |
| 4.5 star rating | Staff team were extremely helpful, room was comfortable and contained all the essentials, hotel itself was very clean | Deano | 13 March 2013 | |
| 2.0 star rating | Just to add I also will not be using this site again to book hotels, as when I got to the hotel to check in they didn't have my booking, even though I had my voucher and email confirming my booking. Completely useless. Would not recommend either to anyone. | sjm | 12 March 2013 | |
| 4.5 star rating | Clean Big Nice facilities Spacious Quite | Door to toilet is also wardrobe door - privacy | Lizzy | 19 February 2013 |
| 3.5 star rating | Good location for travel friendly staff | Needs sound proofing!!!!! If you want a free rave in your hotel room until 4am this Is the hotel for you but if like me you wanted to sleep during the night this is not the place to be you can hear every song from all the local clubs and pubs and you can also feel the bass in the outer rooms (ours) even on the 9th floor | 02 April 2013 | |
| 5.0 star rating | location,price,own car park | none | clunk | 01 May 2013 |
| 5.0 star rating | Situated on Broad Street, good location for Symphoney Hall plently of places to get a desent early evening meal. Hotel staff friendly helpful. A great hot breakfast. secure parking would stay there again when next visiting Birmingham | 21 May 2013 | ||
| 5.0 star rating | Very modern and comfortable room. Would definitely use again when in Birmingham | santasusana | 14 May 2013 | |
| 4.5 star rating | Clean | No spa | CHARLIE | 09 June 2013 |
| 3.5 star rating | Hotel bedrooms clean and well equipped. Very comfortable. Check in and out very easy. | Staff not very helpful at times. Got drink orders at the bar completely wrong and struggled to understand what was needed to rectify. Even though only two drinks had been ordered. Bar was quiet so not rushed off their feet but seemed to be under each others feet. Not very professional at all. Breakfast staff rude and unhelpful. | 12 June 2013 | |
| 4.5 star rating | Very modern and clean | Lifts have a long wait as there are 17 floors | Summyone | 23 July 2013 |
| 5.0 star rating | Thought it was lovely, and very handy for Brindley Place, Symphony Hall, the Rep and super new library. Breakfast scrummy and very relaxed atmosphere in breakfast room. | None | 13 September 2013 | |
| 4.5 star rating | Just the job - right in the middle of it all, yet nice and quiet when you needed it to be! Would definitely use again! | Nil. | 24 September 2013 | |
| 4.5 star rating | Very clean, Friendly staff alone what looks like one of the best spots for going out. Only ten minute walk from New street station ideally placed. | 30 September 2013 | ||
| 5.0 star rating | Clean rooms, great location, staff really friiendly | Bottled water is £1.80 a bottle, seems a little bit excessive! | 24 September 2013 | |
| 5.0 star rating | All the facilities were clean and well presented. The staff were extremely helpful and courteous and I would thoroughly recommend this hotel. It is central to all the attractions in the centre of Birmingham. | None | Linda Wilshaw | 30 September 2013 |
| 4.0 star rating | Excellent location Clean well presented rooms Breakfast had a good selection | could not find reservation when booking in. Kept us stood at desk and did not explain to us the delay in booking in. Apparently the name on the reservation was spelt incorrectly but forms i signed were all with the correct spelling?? | 04 October 2013 | |
| 4.5 star rating | Room was excellent very clean and comfortable. Modern bathroom, good hairdryer. | One of the lifts was broken during my stay so sometimes had to wait a while t for the lift. | 03 October 2013 | |
| 5.0 star rating | Very friendly staff, and excellent value for money. | Minor criticism is the waiting time for lifts, however there was one out of use. | 26 September 2013 | |
| 5.0 star rating | Stayed at this hotel for a couple of nights. I had to travel to an athletics competitions at the Alexander Stadium and one of the girls on reception gave me bus numbers and exact details on how to get there. Only took about 20mins. Perfect. Hotel close to town about a 10min walk. There is plenty of pubs that provide food only 1 minute walk from the hotel. Surprised that it was only a 3 star. Breakfast was nice and early on Sunday morning as I had to leave at 8am to head to the track. Everything you would want and cooked was nice and hot. Definitely stay again. | Not really any negatives although some people might not like the self service breakfast but suited us as time was at the essence. | Davidson | 17 September 2013 |
| 5.0 star rating | I had a really good stay at the hotel. After reading reviews about the hotel reception staff and the breakfasts I wasn't expecting too much but I was very impressed. I would certainly consider this hotel again if I want to revisit Birmingham. | The connecting rooms were noisy especially at night. Some of the cuttlery and plates weren't properly cleaned, but it was very busy when we stayed there. | 02 October 2013 | |
| 5.0 star rating | Excellent value - would definitely book again. Breakfasts are great choice, although seating can be hard to find on days when everyone is heading to the ICC or NIA for a conference - it's very popular! | The middle lift was out of order when we stayed last year, and again this time! Lifts are v quick, but as reception and breakfast are on 3rd floor, and out is floor 0, after/during breakfast, it's nigh impossible to actually get back up to your room to go out - recommend taking your bags to breakfast and using the stairs if you can!! Don't let it put you off though! Only other (v minor) gripe was there is no towel rail for large wet bath sheets! hooks in shower area are too slippy! | 27 September 2013 | |
| 4.5 star rating | Very nice hotel with nice taff and comfortable rooms. Good value for money. It must be the best hotel in Birmingham for the moment. | The quality of the breakfast could be better. | Stefan | 05 October 2013 |
| 3.5 star rating | very modern room | very dusty tables ..lifts u have too wait a lot hell!! long queues for breakfast -compact space to sit down | raluca | 09 October 2013 |
| 5.0 star rating | Amazing value for money. Very helpful, friendly staff. Fantastic bathroom with toiletries provided and brilliant shower. Very comfy bed.Good buffet breakfast (only the scrambled eggs let it down!). | Scrambled eggs at breakfast not vety good, but this did not spoil the breakfast as there was lots of choice and so plenty of other options. | 09 October 2013 | |
| 4.5 star rating | Very modern, clean and value for money. Good gym with new equipment | No swimming pool | raj | 07 October 2013 |
| 4.5 star rating | The hotel is very clean and even though in a busy area of the city the rooms are quiet. The staff are friendly and helpful even when the unexpected happens, we woke up to no water on the Monday morning due to a Severn Trent problem but bottles of drinking water were provided and rooms for showers were provided in their sister hotel over the road. | Not really a negative but since I stayed here last year the lifts seem to take a long time to arrive when called, this wasn't a problem last year so not sure if they have changed something. | 23 October 2013 | |
| 5.0 star rating | Was taking part in the Birmingham Great Run on the Sunday so had a larger room booked for 3 of us on the Saturday night. Seperately, I'd also booked a room for just me for the night after (the Sunday). Really pleased that the hotel let me keep the same room for both nights as that was a really nice gesture. Hotel was clean, quiet, location was excellent. Really nice breakfast also. | Tim | 23 October 2013 | |
| 3.5 star rating | Central, easy to. Quick check in/out process. Quiet room despite being in the middle of Broad Street. Value for money. | Breakfast - eating area was only a little better than a Little Chef and if you have been to one of those recently thats not a high compliment. When I phoned to ask about car parking the receptionist found it hard to explain how to get to car park, kind had to figure it out for myself. | Plytanachi | 13 November 2013 |
| 4.5 star rating | Very good but no fried eggs | Takes a while to get the lift | Jenny | 10 November 2013 |
| 4.5 star rating | Great Location for Nia and Canal side | None really | pandora | 11 November 2013 |
| 4.5 star rating | Well situated. Staff very attentive. Rooms very good. Good choice of breakfast food. | No tables free at breakfast so had to go to lounge area to eat | 26 October 2013 | |
| 5.0 star rating | Great hotel well placed in the middle of broad st. The room was very good great facilities very modern. Stayed on the 15th floor great views of the city. Great breakfast in the morning as well. Would definitely stay there again | The only negative thing is the cost of the parking of your car for £10 | shocking 126 | 31 October 2013 |
| 5.0 star rating | Had a problem with room allocation ( booked 5 but only got down as 1 ) but soon resolved, excellent staff, spotlessly clean, relaxed atmosphere, breakfast plentiful and relaxed, will be using again | 12 November 2013 | ||
| 5.0 star rating | Hotel, Staff, Food and Location all Very Good. | 12 December 2013 | ||
| 1.0 star rating | Well if we actually stayed in the 'Hampton by Hilton', which we actually booked, we would be able to give a review, but unfortunately when we arrived at the hotel, (early may I add so not anywhere near check in time) they told us they were fully booked and had to move us to another hotel!! Unbelievable, especially as we had booked this at the beginning of October, and had researched and picked this hotel specifically for it's location, ie within walking distance to NIA, christmas markets and shopping centre, we weren't happy about this, and it also delayed our start to the day, because we had to go back to the car and drive around again to try and find where we'd been moved, which turned out to be a walking distance of 15 minutes further away from everything than our original hotel choice, not what the receptionist at the Hampton told us! Fortunately the hotel we were moved to we have no complaints about, other than the fact it was further away from everything, but we do feel we were unfairly treated, as we had booked this within plenty of time to be told they were fully booked, plus the payment had already been taken at time of booking!! It will definitely make me think twice about booking there again!! | 02 December 2013 | ||
| I can't really comment about our stay at Hampton by Hilton as it never happened!! When we arrived to book in we were told the hotel was overbooked and that we had been moved to another hotel. I was extremely angry about this as we had chosen Hampton by Hilton purely because it was based on Broad Street, Birmingham, within walking distance of the Symphony Hall where we were attending a concert on Friday evening. The hotel we had been placed in was not within walking distance of Broad Street so we also had to spend extra money on taxis to and from the venue in the evening. Hampton by Hilton staff obviously never tried to contact yourselves to advise you they were overbooked so that you in turn could contact us about this. All in all my stay in Birmingham was ruined by this experience and I would never book to stay at Hampton by Hilton or book another hotel through Hotelopia again. | Williams | 02 December 2013 | ||
| 4.0 star rating | This hotel was very good value and was very convenient for the centre of Birmingham and its various attractions and shops. The bedroom was a good size and spotless. Breakfast was nice and the staff helpful. | Check which room you are getting as our friends ended up very close to the number of discos/night clubs in Broad Street meaning it was very noisy at night until they closed and the patrons had dispersed. The breakfast. although nice, was extremely busy and one thing which could be improved is there was no room to place your tray whilst you were helping yourself to various items - this meant a balancing act was required unless you went back and forward to your seat with one thing at a time. | 02 December 2013 | |
| 4.0 star rating | Very friendly staff, warm welcome and helpful throughout. | Bathroom door didn't fit so couldn't be closed properly, breakfast area was very busy, noisy and cold | 14 December 2013 | |
| 5.0 star rating | Simple, clean and everything worked. Great location for shops etc. breakfast is simple and possibly the most efficient system I've seen. It's self service with everything clearly labeled above sections so you don't have to go back and forward. Lovely eating area. I felt quite happy even though I was on my own. Staff really nice and friendly. I used bag storage and this worked perfectly. I've already booked for my next trip. | Outside area around hotel is not as nice as others. If you get past this bit it's perfect. | 17 November 2013 | |
| 1.0 star rating | Got to the hotel and was advised it had been over booked and we had no rooms even though we had paid and had booking confirmation and they transferred us to another hotel - 15 minutes away from where we needed to be with the rest of our party!!!! | 25 November 2013 | ||
| 5.0 star rating | Ideally located for everything in Birmingham City Center. I stayed for shopping and night out and was happy that the Hotel was walking distance from the shops and nightlife. It was clean and the room was very spacious. Great value for money. | 25 November 2013 | ||
| 4.5 star rating | Excellent hotel, would stay there again. | Blueray7711 | 16 December 2013 | |
| 5.0 star rating | 1st stay at the Hampton and it was excellent, great view of the city (9th floor corner room) modern clean room and bathroom, great breakfast, will definitely stay again! | None | 04 December 2013 | |
| 4.5 star rating | Nice room, brilliant location, quick and timely checkin. Breakfast was a good however very busy but as it was near Christmas this was to be expected. Would gladly use this hotel again for any stay in Birmingham especially if you want central location and easy access to Broad streets night life. | No negative comments from my stay or my 5 friends I booked with. | Andy | 10 December 2013 |
| 5.0 star rating | Lovely hotel, well situated, nice staff, great breakfast, enjoyed our stay | None | 20 November 2013 | |
| 5.0 star rating | Fabulous Room.....we were very impressed....great value. | sallie | 05 December 2013 | |
| 5.0 star rating | From the moment we walked in everything was great staff rooms foods. | Lifts are a little confusing. | Peacock1947 | 20 November 2013 |
| 4.5 star rating | Very happy with the room - spotlessly clean, modern and comfortable. I asked for a quiet room and they very kindly obliged, putting me right at the end of the corridor away from the lifts. Would definitely stay again. | The lifts really do takes ages to arrive, and the front desk service was fairly uninspired, but still efficient. | 06 December 2013 | |
| 5.0 star rating | Great location and even with the number of bars and restaurants nearby heard no noise in the room on a Friday/Saturday night. Breakfast was excellent and staff were helpful at all times. Overall terrific value and would recommend | Keith | 14 January 2014 | |
| 3.5 star rating | Friendly staff, clean modern hotel | Food wasnt great and sirens from ambulances on broad street all through the night | 24 December 2013 | |
| 4.5 star rating | Great position, great discount rates, paid parking available and buffet breakfast really varied. | Lifts can be confusing -especially when trying to get to the car park, it would be simple to resolve this with a few notices inside the lifts to explain use of card keys, which floors are reception and car park levels and the 'no exit to car park' in one lift, | KBTB | 26 December 2013 |
| 4.5 star rating | Great position for the theatres,Bars and Shopping. Only stayed one night and was very pleased with it. Will definitely would book again and recommend to others. | Anonymous | 28 January 2014 | |
| 4.5 star rating | This is our 3rd visit we really enjoyed our stay . Staff very helpful ,friendly .Rooms very modern | No fried eggs | Jackie21 | 18 December 2013 |
| 4.5 star rating | Good location in Birmingham close to many restaurants and clubs. | 12 January 2014 | ||
| 5.0 star rating | Excellent Hotel,lovely rooms,great breakfast and location is bang in the middle of all the action | Pat | 13 January 2014 | |
| 5.0 star rating | excellent friendly staff ,easy parking ,good choice for breakfast and good access to NIA and lots of dining options nearby, rooms clean and comfortable ,very good value @£53 rate per room paid | baddogg | 11 March 2014 | |
| 4.5 star rating | Good central location. Very good value but most impressed with the very friendly helpful staff. | Could improve the quality of the breakfast . | Anonymous | 04 March 2014 |
| 4.5 star rating | Polite and friendly staff, clean room and though-out. close to night life and places to eat | Building looks dated outside and no good outlooks, no ground floor rear access. reception on level 3. | Anonymous | 05 March 2014 |
| 4.5 star rating | Stayed for two seperate nights (Friday and Sunday.) Check in was efficient. Staff were polite and helpful. Communal areas were clean and tidy and there was ample space for the number of guests.Rooms were practical but well equiped and clean. Breakfast was basic but all very nice, with lots of choice and well cooked and presented. I had a problem at the end of the day and the staff were very keen to help. Excellent value for money and great location for shops, culture, nightlife, dining etc. | On the Saturday morning when I checked out i realised I had left my second suitcase in the room and had left some small items of clothing and a new pair of jeans in the drawer in the wardrobe. I rang the hotel to ask if the items had been found and was told that they would check with housekeeping. When I returned to the hotel on the Sunday nobody had checked. On the Monday morning when I checked out housekeeping came up to see me to let me know that NO items had been handed in from the room. The person who serviced the room on the Saturday was not at work that day so the housekeeping manager took details of the items lost and my mobile number and said that he would ring me back the following day (Tuesday) when he had investigated. It is now Thursday and no call. Therefore, it became a very expensive weekend as I had to purchase a new suitcase, pair of jeans, socks, underwear and small clothing items! My fault I know for not checking the wardrobe before I left but as housekeeping are meant to keep any items found in rooms in lost property I dont know how such large items could have gone unnoticed. Also am disappointed that the housekeeping manger who was so lovely and helpful to my face did not call me as promised even if it was to say they items had not been located. That said the hotel is such value for money that it would not put me off staying there again. (Third visit this year so far.) | Zanyangel | 20 February 2014 |
| 5.0 star rating | Hotel did not look much from the outside to be fair. On entering there was a sign directing me to reception on the third floor. Once at reception, it was quite busy with other guests checking in, so had a bit of a wait until I was warmly greeted by one of the staff behind the desk, the check-in process was very efficient and welcoming despite the wait. My room was on the 17th floor and had quite a view over the city. Everything about the room was great, air conditioning, free wifi, quiet, tastefully furnished and most comfortable, spotlessly clean too! The bathroom had only a shower which for me was fine. The mirror was not of the 'heated, steam free' type which surprised me, as so much thought had gone into everything else for the comfort of guests. That would be my only negative point, although it is a personal preference! Breakfast was tasty with plenty on offer to suit all tastes. All in all a short but enjoyable stay, if i found myself in Birmingham again, I would most definately return here. | Roseisle | 07 March 2014 | |
| 4.5 star rating | Great value for money. Lovely staff. Very clean. Super breakfast. Fantastic location and my room on the 17th floor had a wonderful view. | For the money, it was amazing. I used a public car park across the street and it was cheaper than the hotel facility. | Anonymous | 12 February 2014 |
| 4.0 star rating | Good central location, with easy access on-site (and reasonable cost) parking. Comfortable room. Average breakfast. Friendly and helpful staff. Overall, good value. | Louthboy | 09 March 2014 | |
| 5.0 star rating | Very good value for money and in a centrally situated location. The hotel was very quiet (the quietest I've stayed in) and the restaurant area was great. Generally the hotel had a good vibe and I thought it represented excellent value for money. | I thought I was getting three proper beds but actually got a double and a pull out sofa bed, which wasn't quite as presented in the info. Didn't matter too much as it was only for one night. | Anonymous | 24 February 2014 |
| 5.0 star rating | hotel lovely quite posh in fact hotel staff very friendly and helpful nothing to much much trouble for them plus with it being in a busy part of Birmingham with night clubs etc theres plenty of security staff at night but in all honesty I am a light sleeper and with all the hen nights stag nights etc that I knew people were attending we heard no noise at all would definely stay at the Hampton again when in Birmingham oh yes and a good bus route into town saved taking the car | none not any at all it was lovely | Anonymous | 03 April 2014 |
| 5.0 star rating | Great value for money hotel. Excellent facilities, rooms immaculate and well fitted out. Breakfast included and good selection. Would definitely use this hotel again if we visited Birmingham. | The outside does not do the inside justice. Looks a little worn until you step inside. Downside for us, near to loads of bars and nightclubs, so definitely a room higher up is necessary for a good nights sleep. | Anonymous | 07 April 2014 |
| 4.0 star rating | Excellent value for money. The hotel staff were great, the location is good and the room was nice. The only downside was the breakfast, it was a bit canteen style but honestly, for the money, couldn't fault it really. | Vicki | 14 April 2014 | |
| 5.0 star rating | Bed was so wonderful! Shower was lovely! Blind was fab and kept all light out! | The tv in the room was rubbish! It switched on and off!. Conditioner wasn't very good quality but it's free so who cares!!! | Kim | 26 March 2014 |
| 5.0 star rating | I can't fault this hotel for the price range, there are more prestigeous hotels in Birmingham, but that is reflected in the price. We regularly stay at this hotel, as it is value for money, central for amenities, meaning we can have a relaxing break without worrying about taxis. Staff are very helpful, rooms are clean and secure. | Anonymous | 14 April 2014 | |
| 5.0 star rating | Lovely hotel right on Broad St. Car parking behind at £10 per 24 hrs. Good selection at breakfast. Rooms modern and clean. Great value ! | Anonymous | 10 April 2014 | |
| 5.0 star rating | Lovely clean modern hotel. Excellent choice at breakfast. | Reception staff very friendly and helpful, but seemed to struggle when the reception became busy | Anonymous | 16 March 2014 |
| 4.5 star rating | Lovely room. Clean,spacious with great bathroom. Perfect location for NIA. Friendly staff. Large choice for breakfast. | Difficult to find carpark. Allocated a double room when we booked a triple. Had to ask twice to have sofa bed made up. Breakfast a bit like a canteen. | Anonymous | 16 March 2014 |
| 3.5 star rating | The room was very nice big beds very comfortably bathroom was clean and shower excellent. Breakfast was good. | Receptionists were very lacking in knowledge of local area unless they could see the place on the map. Three out of four of them couldn't speak or understand English which is absolutely not exceptable. No hair dryer or safe in the room and no heavy curtains to stop the light first thing in the morning. | Anonymous | 16 March 2014 |
| 4.0 star rating | Very clean room. The bed was comfortable and the staff were very welcoming and helpful. With a useful facility that allows us to leave luggage both before and after out stay. Reception staff also recognised that we wouldn't want to be disturbed by the number of hen parties and therefore gave us a room away from the front of the hotel. | The entrance to the hotel was deserted and off-putting with just a signpost indicating the lifts.it also looked a little tatty and ill-kept. Not a very good impression for anyone staying and it gave a false impression compared to the excellent stay we did have. | diane | 01 April 2014 |
| 5.0 star rating | Everything very good, staff, rooms, parking could not fault | The only negative I can think of is the price of drinks in the bar. If the prices were lower it may encourage people to have more than 1! | Anonymous | 22 April 2014 |
| 4.0 star rating | We stayed here for just one night as we were attending an event at the nearby NIA, which is just 10 minutes walk away from the hotel. The staff were very friendly and the room was very clean and adequate for our needs. The room which was on the 6th floor was very quiet, and although being told that the hotel was full that night, we had a very quiet nights sleep with no disturbances inside or outside the hotel. The buffet style breakfast is of a very good standard, which we thoroughly enjoyed. Another plus point is that the bathroom has a great shower and all the toiletries you need provided. | The car parking is a bit vague, we missed the hotel car park as it wasn't obvious despite having a sat nav .We parked in a car park which was just next door, and was cheaper than the hotel car park. As we didn't know Birmingham city centre, we decided to have a meal in the hotel before the concert. We asked for a menu at the bar, and we were surprised to find only 3 choices on the menu. These were 2 kinds of burger and chilli con carne, we opted for the latter, and sat alone in the dining room for the entire time we took for our meal, which wasn't particularly tasty. However when we left the hotel we understood the reason why the menu was so limited, there is a wealth of restaurants and bars on the doorstep. The other little gripe is not enough tea/coffee/milk facilities in the room. | Anonymous | 02 May 2014 |
| 5.0 star rating | Great location, excellent price and lovely breakfast will definitely use hotel again | Only one lift goes to car park and at busy times u can wait a while but other than that can't find any fault | Caroline | 13 May 2014 |
| 4.5 star rating | Good hotel located in the city centre; bedroom was clean and spacious and had hair dryer and iron too. Staff helpful and informative. | Not a negative but it would be helpful to include the post code for the hotel car park rather than trying to locate this on Broad Street. One of the lifts was rather temperamental and wouldn't always close! However, that being said there were four others to use and the quality and cleanliness of the lifts superb. | Anonymous | 22 May 2014 |
| 5.0 star rating | I only stayed for 1 night (with my 2 daughters) but we were very impressed with the staff, the room and the excellent breakfast. I was a little concerned that it may be noisy (as the hotel is on Broad Street) - but it wasn't at all, and was most convenient for shopping, bars & restaurants. We all agreed we would definitely stay there again....for a girlie weekend break it's ideal. | Anonymous | 27 May 2014 | |
| 5.0 star rating | The room was very nice n clean, and could not fault the staff. Could stay again. | Anonymous | 27 May 2014 | |
| 4.5 star rating | Lovely room. Shower amazing! Quiet and very well located with friendly welcoming staff. | Could use some veggie sausages and mushrooms on breakfast menu. | Anonymous | 15 May 2014 |
| 5.0 star rating | This is a very good 3 star hotel and only the lack of a swimming pool prevents it being a 4 star property. It is ideal for the ICC and within a short (5 minutes) walking distance. The rooms were modern, very comfortable and very clean. There was no noise at all. Breakfast is included as is WiFi. The WiFi speed was adequate though I found my HSDPA on my mobile phone was faster. Not bad considering it is free. I would say I prefer this hotel to any Novotel I have stayed at. | None | Anonymous | 25 May 2014 |
| 5.0 star rating | Great size room (1616) I was with a friend who said that she had stayed in the Radisson Blu in Birmingham and the Hilton's room was much better, despite it being half the price The staff were all very helpful 24 hour bar, which we didn't use this time but we may in the future Great looking bathroom with great amenities - room was overall at a very good standard The breakfast was very nice, if only there was more options that did not contain meat (I'm a pescatarian). Also the eating area/ lounge for the breakfast looked absolutely fantastic ! There was a range of different seating options, a mini library and also a TV which was great - I was very impressed on the interior design Has a great hotel car park but fortunately, I researched on Parkopedia for nearby hotels and there was a perfect one on Turner Street (directly behind the hotel) and for 24 hours, it was only £5.60 ! Great hotel and my friend and I are planning to stay again soon | None except for the improvements of breakfast choice in the morning | Anonymous | 26 May 2014 |
| 5.0 star rating | Stayed for two nights and it was excellent,rooms are big and modern,clean,plenty of facilities iron and board,hairdryer,large flatscreen tv and the free breakfast was amazing all you could want and more (as much as you like). highly recommend will look forward too visiting again ( soon i hope). | No fridge in room. | Anonymous | 20 May 2014 |
| 5.0 star rating | Everything was very good, stayed for 5 nights . Definitely will stay again. | Lovely, Somerset | 06 May 2014 | |
| 5.0 star rating | Great hotel in a central location - Modern and comfortable with everything you need. Breakfast was very good for such a busy hotel - still hot and fresh and replenished often. Car park around the corner with reasonable rates (hotel has it's own car park also). Only thing was the lift - the staff didn't inform you how to use it ( you have to swipe your room card first to get it working and it wasn't glaringly obvious ) and the lifts had a mind of their own. Will be back. | Anonymous | 20 May 2014 | |
| 5.0 star rating | veldig fint hotell iforhold til pris! | Anonym | 21 May 2014 | |
| 3.5 star rating | Rooms were very comfortable and the bathroom facilities were better than average. | There should have been a mini fridge in the room. We had to call reception 3 times to remind them we wanted the items we requested. Staff seem overworked and tense. | Anonymous | 05 June 2014 |
| 4.5 star rating | reception and bar staff were lovely. rooms at a really nice standard too! breakfast was nice | the lifts are terrible .we were first in the lifts on many occasions and last out..really didn't like floor 8. take the stairs!! | Anonymous | 19 June 2014 |
| 4.5 star rating | Brilliant hotel, just what I was wanting and more for a very reasonable rate in a great location, recommend to everybody | Anonymous | 09 June 2014 | |
| 4.5 star rating | Close to concert halls and within easy reach of coach station and Bull Ring. Comfortable rooms. Staff were very accommodating and gave us two rooms next door to each other. Bar staff nice too. We enjoyed a good hearty breakfast and everything was cooked well. We would definately stay there again. Thank you. | Anonymous | 03 June 2014 | |
| 3.0 star rating | The room was hot. The AC was broken but I was knowingly given the room with desk fans. When I tried to adjust the AC controls the second morning, I was left a sheet, a bottle of water and another desk fan whilst out on business all day. Breakfast selection of yogurt, fruit and cereals was limited and unappealingly presented, but then I was hot and tired.... | Anonymous | 06 July 2014 | |
| 4.5 star rating | The hotel was very clean, fresh and pleasant. Staff were very helpful and friendly. The food was lovely, they had a breakfast buffet of choices from cooked breakfast to healthy options. The rooms were quite modern with nice views from high up. Lovely bathroom and shower. Security well monitored and kept by a pass which has to be swiped in the lift before you could go past reception and it would only take you to your floor. Air conditioning and room temperature control was good and beds were comfy :) | First impressions are a little deceiving when you first walk in but once your in its fine. You cannot open the windows at all. There were kids screaming and running up and down the corridoors, and banging very loudly constantly til about 11pm which was irritating, but not the hotels fault, it was the parents for not controlling their bahaviour. | Peach | 06 July 2014 |
| 3.0 star rating | Confusion over group booking, air conditioning not working in many rooms, not the best! | Anonymous | 08 July 2014 | |
| 4.5 star rating | Great location for what I needed and my room was well above my expectations for the price. I slept very well!!! | Waiting for the lift as on floor 6, but it was a small inconvenience rather than a problem | Anonymous | 30 June 2014 |
| 4.5 star rating | great location car parking on site and nice clean room with lovely bathroom | biggsar | 12 July 2014 | |
| 5.0 star rating | Very good value and location | None | Ricardo | 09 July 2014 |
| 4.5 star rating | Really great staff, lovely room and food was excellent. | Bathroom door was broken but fixed quickly, car parking was a nightmare with no signs or obvious route to find it, also way cheaper to use other car parks nearby, £10 for one night is a ridiculous amount to charge. | Anonymous | 14 July 2014 |
| 5.0 star rating | I recently stayed 3 nights at the Hampton By Hilton as I attended wireless festival in Birmingham. Me and my friend booked a double room costing £20 each per night which is excellent considering the location being right on broad street. The staff were great we had two separate bookings as we last minute booked to stay the Sunday night and we didn't have to change rooms which was great. The breakfast was great we expected it to be pretty basic but there was a buffet with full English continental breakfast yoghurts cereal juice coffee tea. At night there are bouncers on the door and you cant get in without a key card or use the lifts without one so security is great also if you do not wish to venture out onto broad street once inside the hotel you wouldn't think you are anyway I was on the 4th floor and never heard noise from the streets below and we stayed fri-sun. You couldn't find a better hotel, in a better location for the price would recommend this hotel to all family and friends. thank you for a great stay! | brown | 09 July 2014 | |
| 4.0 star rating | Goo location, nice room and good value for money | Anonymous | 04 July 2014 | |
| 3.5 star rating | Nice size room and very clean. Lots of little extras like an ironing board, kettle and toiletries in the bathroom. | No bath and the shower tray filled up with water so quickly it was in danger of flooding so you couldn't spend long at all in the shower. The hotel was very hot, the air conditioning didn't seem to be working and people were being moved or given fans. The breakfast area was most peculiar no proper tables, people sitting eating at coffee tables. | Anonymous | 24 June 2014 |
| 5.0 star rating | Was very pleased with the hotel ,the staff were very professional and friendly, the cleanliness of hotel was excellent ,lovely buffet breakfast, it was a pleasure to stay there will be staying again | Couldn't get air con to work in night , but called desk and was offered choice to change room or have a fan, very helpful | Shaza_2â£0â£1â£2⣠| 30 July 2014 |
| 5.0 star rating | Very impressed with this Hotel. Location, Food, Staff all excellent. Myself and my wife really enjoyed our 3 night stay and will definately return. Excellent location in Centre of City for sight seeing etc. Price was very affordable and will recommend to friends and family. | None. | Anonymous | 30 July 2014 |
| 4.5 star rating | The hotel itself is a perfect place to stay. However, the breakfast was not so satisfactory. It had only English breakfast without another option (well, except cereals and yogurt). We were not able to make just a sandwich with, e.g., cheese. One more thing - the breakfast premises were very cold. The first morning we had breakfast at 6 a.m., so we were freezing in the room due to air conditioning. The same could be said about the room. After the morning cleaning it was always set at +16C. Whenever we were coming back we were freezing in the room and we had to warm it up with the same air conditioner. This is definitely not environmentally friendly. | Anonymous | 14 July 2014 | |
| 5.0 star rating | value for money and FANTASTIC breakfast with very friendly staff. | none | buttercup | 18 July 2014 |
| 5.0 star rating | Very good. We enjoyed our stay with you . | Anonymous | 15 July 2014 | |
| 4.5 star rating | Very good location, overall good service, friendly staff. | Mani | 20 July 2014 | |
| 4.0 star rating | Nice hotel in the middle of a lively Birmingham and still quiet and peaceful | the baxter | 21 July 2014 | |
| 4.5 star rating | Beds were very comfortable. Good quality toiletries provided in the bathroom and very clean throughout. Good range of breakfast and tables quickly cleared and wiped clean. | Plates were not pre-warmed and so cooked breakfast quickly cooled. | happy wanderer | 17 July 2014 |
| 5.0 star rating | The security of the reception been on the 3rd floor, and the use of the swipe card to get everywere.The room and shower was amazing. The breakfast was plentiful but very fresh- not to mention the convenience of the doggie bagð | Can't fault anything ðð | David | 17 July 2014 |
| 5.0 star rating | Staff very polity and professional. We were offered a choice of which level we would like to stay on. Room was modern, immaculate and well presented with an amazing view of Birmingham. Air conditioning was great addition to the rooms on level 16 as it still got very humid within the corridor. Breakfast was great with something for everyone on offer. The breakfast times were great too and the hotel acknowledges the busiest times and advertises these within the reception/lifts. Drinks at the bar are at a similar price to those pubs and bars on and around Birmingham. Great location. Walking distance from shopping centre, canals, pubs/clubs and restaurants. | We found a cheaper car park just two minutes around the corner from the hotel. Otherwise, great hotel, great city. Most definitely say again and recommend to friends and family. | Samuel | 12 August 2014 |
| 4.5 star rating | Great customer care, rooms were nicely finished and comfortable at a great price. Fantastic location for visiting Birmingham with superb restaurants and nightlife on your doorstep. | Evening menu within hotel could offer a wider choice | Bagsy | 15 August 2014 |
| 4.5 star rating | The room was immaculate, 10/10 to the housekeeping staff.My daughter had a large sofa bed to sleep on, which was a vast improvement on some hotels we have stayed in. Hotel security was very good as you needed your room card to get into the building in the evening and to use the lift. Reception staff were very helpful and efficient. The dining room was spacious and we didn't have any trouble finding a table for breakfast. Dining room staff were also very efficient, tables were cleared quickly and food replenished regularly. | Strange design of wardrobe door. When it opens, it blocks the bathroom door, trapping anyone who happens to be in the bathroom. If you try and open the bathroom door when someone is getting something from the wardrobe, they are likely to get their fingers trapped- Ouch! The pillows could have been comfier, they were a bit on the lumpy side and I found that 2 was too many and 1 wasn't enough. | Anonymous | 15 August 2014 |
| 4.5 star rating | The hotel has a central location and is great value for money and we would definitely stay again, the room was clean and modern | Anonymous | 04 August 2014 | |
| 5.0 star rating | Went to see wicked at hippodrome & chose to stay at the Hampton Hilton . Fantastic stay from start to finish . | N/a | Anonymous | 04 August 2014 |
| 5.0 star rating | Room was great Breakfast was amazing | £10 per day for parking is so expensive. It means £10 per day added to the cost if the room. Very poor | Sasha | 05 August 2014 |
| 5.0 star rating | A fantastic hotel and great value for money. The rooms were extremely clean and comfortable. The staff were very pleasant and helpful. The food was great too. Would definately recommend this hotel and would happily book here again :) | Anonymous | 05 August 2014 | |
| 4.0 star rating | great location and not noisey | breakfast was manic and tables where hard to find | Anonymous | 05 August 2014 |
| 5.0 star rating | Awesome place to stay , very clean rooms and friendly staff . | Ajue | 05 August 2014 | |
| 4.0 star rating | Good room, great value and breakfast was lovely. | Anonymous | 01 August 2014 | |
| 2.0 star rating | Good location | Pull out bed not made up when we arrived at hotel staff weren't that bothered when asked if we could upgrade. Walls in bedroom needed painting. Room looked tired and well used. You have to pay£10 to park overnight | Anonymous | 10 August 2014 |
| 5.0 star rating | Excellent hotel, the staff were very helpful when I needed to print out e-ticket for my flight. Buffet style breakfast was freshly cooked and tasty. Room was spotless and great soundproofing. Only downside was the lifts, I frequently ended up going up and down several times before I got to the sixteenth floor! | Anonymous | 06 August 2014 | |
| 5.0 star rating | Clean Reasonably priced Modern Near to clubs and restaurants Professional and presentable staff members Classy | Our sink plug was blocked but fixed straight away by the housekeeper when informed | GProtiens | 11 August 2014 |
| 4.5 star rating | Stayed there twice now and would definitely stay again | Anonymous | 11 August 2014 | |
| 5.0 star rating | Lovely spacious room and lovely bed, great choice for breakfast | Toilet seat was loose so everytime was sat on was slipping, air conditioning was playing up as it kept on turning itself so the room was a little uncomfortable, we have stopped in the past and the air con was working fine and the room was a lovely temprature. | Anonymous | 11 August 2014 |
| 5.0 star rating | Facilities in room very good especially air- con / shower - bed very comfortable also very quiet | None very happy and would recommend | Anonymous | 03 August 2014 |
| 5.0 star rating | Very fast checking in , hotel spotless all round, fantastic location | They gave my daughter a key to my room instead of her own after she'd been out drinking with her friend and she put lock on the door and we had to get security to help us gain access. Apologies were given and accepted for the mix up. | Dizzy Lizzy | 26 August 2014 |
| 5.0 star rating | Car parking £10 at the hotel but cheaper at the back of the hotel but maybe not as secure | Anonymous | 23 August 2014 | |
| 5.0 star rating | We have stayed with you before and are always pleased with everything. Thank you so much for making us always feel welcome x I have tried to book for end of August but can't get a good deal like our last stay | The only problem I find are the lifts. On one occasion it took me 5min to get from 3rd floor to 14th | Anonymous | 19 August 2014 |
| 5.0 star rating | Great, we will come back again | WY Huang | 18 August 2014 | |
| 4.5 star rating | Lovely room and breakfast | Room had sweets on the floor when we checked in, breakfast was chaos, not enough tables to accomodate the sheer number opf rooms. Bit of a free for all and quite moody with people getting angry. | Anonymous | 27 August 2014 |
| 5.0 star rating | Very tasty breakfast, clean rooms and very helpful staff. Defiantly I will recommend this hotel to everyoneðð | Zaina | 21 August 2014 | |
| 4.0 star rating | Decent hotel | Unable to open windows | R19jee | 25 August 2014 |
| 5.0 star rating | Amazingly good value for money, with a really good buffet breakfast included. Very comfy beds, powerful shower, spotlessly clean, helpful staff. Very central. Although guests pay for parking (£10 for 24 hours), you can come and go from the car park as often as necessary within that time. | I would prefer cheaper parking rates for guests. | Anonymous | 18 August 2014 |
| 4.5 star rating | Good quality food for breakfast. Great value for money. Polite staff. Very clean hotel. Would definitely stay again. | Anonymous | 12 September 2014 | |
| 5.0 star rating | All great !! Will be back | Please tell guests when booking about car park drop off We unloaded in the street which was a little dangerous and no security | Bossfozz | 03 September 2014 |
| 4.5 star rating | loved the walk in shower as husband has a bad hip so saved him climbing into bath. room was darker at night unlike other hotels which let the light in around poorly meeting curtains. liked the fact that the room had air conditioning which we used on going back to a warm & stuffy room. | nowhere to hang towels so they could dry after showering when staying for more than one night. the hooks by the shower were insufficient in hanging towels on & only one towel could be hung on rail above the shower so it could dry. | Anonymous | 02 September 2014 |
| 4.0 star rating | The hotel is well located, well equipped, clean and contemporary. Staff are friendly and professional | Small detail, but for new visitors reception needs to make guests aware that their room card activates the lift. All to often I see people confused as to why the lift won't move. Showers are very adequate but the maintenance team need to ensure that hair is removed from the drain hole on a regular basis so water drains away properly. | RG from London | 13 September 2014 |
| 5.0 star rating | Lovely place and friendly staff. Will definately book again. Thank You | Anonymous | 03 September 2014 | |
| 5.0 star rating | Nice & clean. | No fridge in the room. | Anonymous | 03 September 2014 |
| 5.0 star rating | Excelente servicio e instalaciones, muy bien localizado para recorrer la ciudad | Laura | 10 September 2014 | |
| 4.0 star rating | room was good and so was the location | the entrance is very basic and lifts don't go to the car park | Anonymous | 10 September 2014 |
| 5.0 star rating | Located close to the Birmingham ICC which was venue of my conference. I made the booking directly from the hotel's website & it was cheaper than the group organising the event charged. Room was spacious & clean. Dinning room is excellent. | Reception is tucked away on 3rd floor. That is the first I have come across. | RG | 16 October 2014 |
| 5.0 star rating | I really enjoyed my stay here. I was in an end room on the 15th floor with amazing views. It was very quiet, which is what I had asked for. Breakfast was good. Nice shower (no bath). Comfy bed and quiet air conditioning. Very friendly helpful staff. Very good value for money. I can't fault it. | Nothing really | Anonymous | 06 October 2014 |
| 4.0 star rating | Great central location on Broad St, easy to find and has own car park around the corner. Free breakfast is pretty decent and plenty of tables and comfy chairs in dining room area. Front desk staff very polite and helpful. Lift access only for those with hotel key cards so good level of security. Rooms nicely decorated and clean. Tea and coffee making facilities. Good power shower. Aircon with adjustable controls in room which is good for a 3* hotel. | Bed is really firm! - too hard for me and did not sleep well as a result which was a shame as rest if hotel very good considering price paid | AmandaK | 21 September 2014 |
| 5.0 star rating | Stayed here twice now and not been disappointed. Will stay again when in birmingham | Keith | 21 September 2014 | |
| 5.0 star rating | The room was very nice, really comfy bed and pillows. The check in staff very helpful. | northing | Anonymous | 21 September 2014 |
| 5.0 star rating | Excellent value with the online deal I got. Room was lovely, well designed and fitted out. Great choices provided for breakfast. Staff were friendly and efficient. Would highly recommend. | Carol | 15 October 2014 | |
| 5.0 star rating | Lovely hotel, great view from our 15th floor window. Fast lifts, so being high up no problem. Shower great, nice touch having controls away from the water flow, saves getting scalded/chilled! Breakfast was brilliant. Great place to wake up on my birthday. | Angus | 31 October 2014 | |
| 4.5 star rating | very clean great breakfast very good staff a great place to stay | vistor from Ireland | 28 October 2014 | |
| 4.5 star rating | The location was perfect for my needs and the breakfast selection was lovely. The room was a lot smaller than I'd had in the past but still very comfortable. | Some of the staff are a little abrupt & not always helpful I've found this on several occasions as I've used this hotel in the past. The tv in the room didn't work & there was no cold water coming from the bathroom taps but as it was 1am I didn't fancy maintenance arriving at this time! The water however was working the next day after very noisily coming back on during the night! The lifts in the building are shockingly slow and unable to cope with the amount of floors and guests. | Anonymous | 12 November 2014 |
| 4.5 star rating | Great location and parking available onsite (£10 a day). Our twin room on 7th floor was clean and spacious. Hotel is very close to bars and restaurants and approx 15 minute walk to shopping area/bull ring. Hotel was very reasonably priced and breakfast was included in the price. Bathroom facilities were good with a powerful shower, huge bath towels and plenty of hand wash, lotion, shampoo/conditioner. I would use this hotel again. | Only slightly negative things about our stay - the Tv signal was intermittent on some channels and the wifi seemed to work for half of our stay. | Andrea | 05 November 2014 |
| 4.5 star rating | Overall this is a very good place to stay. The professionalism of the staff is outstanding, the rooms are clean and well equipped, and the food is pleasant enough. | The only odd thing I experienced was that the air conditioning was set to maximum heat. Thankfully the control is easy to use and I could quickly fix this. | Anonymous | 11 November 2014 |
| 5.0 star rating | Excellent hotel, couldn't believe how great it was. Super staff, lovely rooms, very clean and the breakfast included was superb! | Anonymous | 12 November 2014 | |
| 5.0 star rating | Helpful smart professional | None | Anonymous | 07 November 2014 |
| 5.0 star rating | Brilliant hotel, the rooms were clean, bright and the bed was comfortable. A great selection of breakfast , the staff were friendly and accommodating. I would definitely recommend this 100 %! | plum | 29 October 2014 | |
| 5.0 star rating | Excellent value for money,I shall be back. | Anonymous | 18 October 2014 | |
| 5.0 star rating | great hotel and was amazing places. but the staff friendliness at breakfast (which was amazing) made it | none what so ever | Anonymous | 30 October 2014 |
| 4.5 star rating | Great service, great location. Great value. Book if you can!!! | Jules | 20 October 2014 | |
| 4.5 star rating | Amazing value hotel rtight on Broad Street. Was quiet at night. the breakfast was very good and still large variety left at nearly 11.00am. A 4 star hotel at a 3 star price. | Neil | 20 October 2014 | |
| 5.0 star rating | Nice welcome as HHonors member Nice room & bathroom Great Breakfast | Wouldn't give me HHonors points Had to pay to Park overnight | Howard | 20 November 2014 |
| 4.5 star rating | Good location and excellent service, rooms very spacious and comfortable. Excellent breakfast. Overall would stay again. | Arrived around 8.30pm and did not want to go out for meal so decided to eat in hotel. Disappointed with limited choice on menu could perhaps offer more choice given the extent of breakfast that is supplied? | Anonymous | 13 November 2014 |
| 5.0 star rating | Good standard hotel in great position for broad street | None | Anonymous | 14 December 2014 |
| 5.0 star rating | Room was lovely with everything you need there I will be using the hotel again and would recommend it to friends | Anonymous | 02 December 2014 | |
| 5.0 star rating | Have stayed before and will again great value and positioning for the shopping and restaurants | Charge for parking | Anonymous | 23 November 2014 |
| 4.5 star rating | Location is great right where you want to be but just slightly further up broad street to avoid noise. Rooms are comfortable, staff were good. | Breakfast area is not big enough for the size of the hotel and it was chaotic to say the least at 10am when we went down, the breakfast room was also overly warm which was the view of many not just us. | Anonymous | 09 December 2014 |
| 5.0 star rating | As it was our first hotel stay as a couple we were quite apprehensive, however everything was excellent and such good value | Anonymous | 24 November 2014 | |
| 4.5 star rating | Room was really nice and clean. | Breakfast was disorganised. Not enough mirrors in the room - not being vain or anything but yeah.. Toilet had trouble flushing sometimes. | abi | 25 November 2014 |
| 5.0 star rating | Friendly and helpful staff, nice clean room! | Waiting for the lifts during busy periods. | Anonymous | 10 December 2014 |
| 4.5 star rating | lovely spacious room. impressive bathroom and toiletries central to good selection of restaurants, ten minute walk to the shops | Anonymous | 03 December 2014 | |
| 5.0 star rating | Great hotel. Rooms clean and breakfast very good. Could not fault the staff. Overall very pleased with our stay. Will definetly stay there again. | Anonymous | 10 December 2014 | |
| 5.0 star rating | Excellent | Carpark lift broke down | Anonymous | 10 December 2014 |
| 5.0 star rating | Really quick booking in, no form filling etc etc. Room was spotless and the facilities were excellent. Would defo recommendto anyone. | Lifts were a bit of a pain. | Anonymous | 10 December 2014 |
| 5.0 star rating | First class accommodation at a reasonable price | Receptionist could not initially find record of one of friends booking but it was soon sorted | Dandy | 26 November 2014 |
| 5.0 star rating | No complaints, did what it said on the tin | Anonymous | 05 December 2014 | |
| 5.0 star rating | situated in broad street so very good for bars/restaurants, the hotel car park is also good. the rooms themselves are very clean, I like the handwash/conditioner in the bathroom. breakfast next morning was very good, not to keen though on the scrambled eggs, personal point of view. | this is the third time I have stayed at this particular hotel, it wont be the last. I have no negative views at all. | sammy1 | 05 December 2014 |
| 5.0 star rating | Hotel was excellent, no complaints whatsoever. | Anonymous | 05 December 2014 | |
| 5.0 star rating | Very central location | Raydio | 27 November 2014 | |
| 5.0 star rating | The hotel was exceptional, well worth the money,and the breakfast was very good. | A little bit disappointed at breakfast, it was full and we had to eat off a coffee table which spoilt the meal. | Anonymous | 06 December 2014 |
| 5.0 star rating | Modern facilities all round. Very friendly and welcoming staff. Excellent breakfast. Great value | None | Gooders | 17 January 2015 |
| 3.5 star rating | Very good location great rooms with everything needed. | whem we checked in we were made aware that breakfast was served untill 11:00am. We checked out at 10:30 and after then trying to have breakfast before a long drive home were then made aware breakfast was finished. | Jt | 16 December 2014 |
| 5.0 star rating | Very Good Hotel, Room and Breakfast | Anonymous | 16 December 2014 | |
| 5.0 star rating | Very impressed, would definitely recommend. | Anonymous | 18 December 2014 | |
| 4.5 star rating | I guess that the hotel has had a recent makeover. The room and bathroom were both very clean and fresh. We only stayed for a Sunday night as we were going to a concert at the NIA. Overall excellent value for money. Very well placed for the NIA, Symphony Hall and Town Hall venues. | Anonymous | 18 December 2014 | |
| 4.5 star rating | Lovely bedroom and shower room. Staff very helpful and friendly. Good location. | Breakfast was a bit chaotic! | Anonymous | 20 January 2015 |
| 4.5 star rating | Clean, tidy. Comfortable bed. Excellent bathroom with toiletries. | Kitchen closed at 9.50 when advised open till 10 pm on arrival. | Anonymous | 15 February 2015 |
| 5.0 star rating | Very modern hotel, friendly staff. Good location. Food was beautiful. Everything was just nice! Value for money yes yes! Would stay again | The lifts can be a bit of bother sometimes. | Anonymous | 03 February 2015 |
| 5.0 star rating | Excellent hotel. Ideally placed for visiting Symphony hall; the Rep the Library and to walk along the canals. Staff are extremely helpful. Unbelievable amount of restaurants within walking distance which will satisfy all tastes. | Stay was too short! | Pat D | 03 February 2015 |
| 4.5 star rating | Good value for money. Clean, comfartable rooms. Service minded staff. | Anonym | 25 January 2015 | |
| 5.0 star rating | We enjoyed our stay there. Staff was very helpful especially around breakfast time and was extremely helpful with the children. Lovely rooms, lovely service, brilliant staffs. | Carena | 04 February 2015 | |
| 4.5 star rating | Enjoyed it as it was easy access to places. It's a great hotel for those who want to party or go for drinks& food on broad street or meal box. | Anonymous | 24 February 2015 | |
| 5.0 star rating | Great Location for Shopping, Drinks, Meals or the NIA. Rooms are fitted to a high quality. | Only Negative point was that the room was pretty Hot. Apart from that couldn't fault it. | Anonymous | 27 January 2015 |
| 5.0 star rating | Met all expectations, great price | Anonymous | 09 March 2015 | |
| 5.0 star rating | It was nice staying time, thanks! | Virgilius | 09 March 2015 | |
| 5.0 star rating | This hotel is ideally situated. The rooms were very clean, beds comfortable and the staff were extremely pleasant and nice. Nothing was too much trouble. Despite it's central location, there was no road noise to be heard at all. Perfect for a weekend in central Birmingham. | If there is a negative I would say it was only because we were in a room with an inter-connecting door and the neighbours were a little talkative into the early hours. However, we mentioned this the next day, we were moved rooms and the staff moved all of our bags as well. Nothing was too much trouble, so not really a negative. I will add I am a very light sleeper. Second night was extremely peaceful. | Anonymous | 01 April 2015 |
| 3.0 star rating | Friendly reception staff & convenient car park at a reasonable price | Room was small, shower did not drain properly on arrival, no ice buckets available, lifts a pain with having to swipe room key. Can get a much better size room at other hotels on broad street for a similar price, for this reason would not stay here again. | Anonymous | 02 March 2015 |
| 5.0 star rating | Excellent 100% friendly cleaners .excellent staff | Ashy | 16 March 2015 | |
| 4.5 star rating | The hotel is well-appointed and a 24-hour food, drink and bar facility is an excellent feature. The staff are friendly and helpful, and the rooms are smart and well-furnished. It is handy for all the main Birmingham city centre venues. | The room card-operating facility, especially in the lifts and room-lighting system might be explained with an instruction card for Dummies supplied with the card itself! The TV reception was so poor I gave up but I appreciate this might be beyond hotel control. However I stress these are relatively minor points in the overall scheme of things and I was extremely satisfied with my one-night stay! | Gerard | 16 March 2015 |
| 2.0 star rating | Decent location near the heart of town. Breakfast was good with a wide selection of items to choose from | The reception staff seems to be more interested in doing their own little tasks rather than addressing customers who have come in with questions or are checking in (once they did actually speak with us they were friendly and helpful). There was a fire alarm which got triggered in the evening. The staff did not know how to round up the guests to get them to safety, and the staff who we followed led us to a dead end, i.e. we would have perished if there was actually a real fire rather than a false alarm. We ended up having to find the real escape path ourselves. | Anonymous | 06 April 2015 |
| 4.5 star rating | Brilliant location. Can always get into room no matter how early we arrive. Lovely rooms c/w hairdryer & iron/board. Very reasonable car park rate . | Not enough lifts . Can often wait quite a time to get a lift . Do not like the orange juice at breakfast . Wi- fi can be flaky . | Anonymous | 03 March 2015 |
| 5.0 star rating | Good size room Cheap easy parking Real comfy bed Brilliant shower Breakfast better than average Do like fried egg tho :-) Apart from one little squibble 9:5 / 10 | Nothing really | Steve Endsor | 25 March 2015 |
| 5.0 star rating | A well situated hotel in the heart of Birmingham. Very friendly and welcoming staff. Every thing in the room so well thought about even down to an iron and ironing board plus hair dryer . | Decky | 31 March 2015 | |
| 5.0 star rating | Great customer service, clean modern room, great location, free wifi AND Breakfast!! | Room was a tad cold and the central heating system didn't appear to work (or we just couldn't figure it out!) | Anonymous | 27 March 2015 |
| 5.0 star rating | Excellent hotel...! My friends and I enjoyed our stay at the hotel and thought it was a very good value. Good location, hotel facilities, cleanliness, parking, spacious rooms, breakfast and reception staff all excellent!! Definitely will choose this hotel again as our first choice! Just hope to get a good deal next time too.Defo you'l not be disappointed! | Just thought the lifts were a bit slow. | Suni | 26 May 2015 |
| 5.0 star rating | Always treated as a special person, room excellent, clean, towels nice and fluffy,bed comfortable, breakfast first class. staff always polite. | Bit of a walk from city centre, but worth the distance. | Mary E | 02 June 2015 |
| 4.5 star rating | Everything was like we imagined it to be. The room was very nice, the barhroom even better. | Breakfast was really bad, even for british standards (specially those disgusting scrambled eggs). The only good thing about it, was the waffle maker. | Anonymous | 04 June 2015 |
| 5.0 star rating | Well placed for Birmingham centre, shops, cafes etc. very pleased with the choice. | None | Viv | 03 June 2015 |
| 4.5 star rating | Lovely staff. Big room. Very comfortable bed. | Couldn't find the car park so rang number on internet for the hotel...took us straight through to USA . ..'helpdesk' didn't know where Birmingham in England was and put us in hold for 7 minutes. We rang off! | Anonymous | 23 May 2015 |
| 5.0 star rating | One of the best hotels I've ever stayed in, the room was stunning and it was so clean! it was in a good location for everywhere we needed to go. The room was an ideal size and had all the facilities needed (it even had an ironing board in the room!) the breakfast that came with the room was amazing! such a good variety of food. All in all an amazing experience and I would definitely stay again, 10/10 would recommend! | Anonymous | 09 June 2015 | |
| 4.5 star rating | Very good position.Comfortable and clean room.Very pleasant staff,and a very satisfying breakfast.Have stayed here before and would certainly stay here again. | The lifts are certainly a problem especially at busy times. | Anonymous | 30 June 2015 |
| 5.0 star rating | Lovely comfortable well equipped room. Really good choice of food at breakfast. Would definitely stay again and recommend the hotel. | The only negative I have was the loud music in the reception area whilst checking in. I did mention this to the lady checking us in, as she had to repeat herself a few times before I could understand what she was saying. The guest in front of us also commented on this and didn't really get a response. Maybe she couldn't hear us! | Anonymous | 22 July 2015 |
| 5.0 star rating | Ridiculously good value for money. Lovely room! | Anonymous | 21 July 2015 | |
| 4.5 star rating | Stopped for 4 nights, and would recommend this hotel. Excellent breakfast, great location, rooms as you would expect but nice to have soaps and gels provided. Great value for your buck. | lifts were a little bit annoying - only going up when you wanna go down kind of thing. Not life threatening just irritating. | Anonymous | 30 July 2015 |
| 5.0 star rating | Friendly and efficient staff. Room clean and spacious. Bed clean and comfortable. Breakfast good variety of hot and cold food. Location good for all attraction in the city. Short walk from New Street Station. | No problems. | JGM | 09 August 2015 |
| 4.0 star rating | price great and Hotel clean, near by some restaurant. | kenoix Wong | 01 August 2015 | |
| 4.0 star rating | Could not fault the room, very modern, clean, comfy bed and pleasant to be in. Large TV, desk and it was great to have plenty of plug sockets, especially the ones next to the bed. Toilet/Shower room was spacious and well equipped. Loads of seating in the bar/lounge/restaurant area to relax in. Gym was good, modern equipment and enough choice, however would be nice to have dumbbells heavier than 10kg. Breakfast had enough choice although the quality of the food could have been better. WIFI was good. | Food in the restaurant wasn't good, the first night I ordered a £10 pizza and it was like the frozen Goodfellas pizza you buy from the supermarket but it was from the snack menu so I thought next time to order from the full menu. The menu has a number of daily specials on it so the next evening I ordered the special £13 fishcakes, when it arrived it was clear the fishcakes had been oven cooked from frozen, accompanied by oven chips and mixed frozen veg, not special at all. The final evening I ordered the summer special £10 caesar salad that was advertised at the bar, when it arrived it was a little on the small side and didn't have the croutons that were advertised. Most of the meals are £10-£14, for that price the food should be better and there are plenty of other food outlets close by, however I wanted to study whilst I had my meal so didn't want to eat elsewhere. One time I went to the bar and asked for a glass of shiraz, first I got a white wine, then I the lady started pouring a cabernet sauvignon and finally when I got the shiraz it was in a chipped glass. Quality of the breakfast food could have been better. Heavier dumbells in the gym. | Scott Edenborough | 14 August 2015 |
| Really friendly staff. Very modern and clean rooms. Brilliant for the price we paid. Would defined recommend it and stay there again. | Broad street isn't great, a bit tacky now. But the hotel itself I can't complain about. Had to wait a long time for the beans at breakfast but other than that food was fab and quality. | Jaimi | 12 August 2015 | |
| 5.0 star rating | Will definitely recommend it to everyone. | imram | 19 August 2015 | |
| 4.5 star rating | Hampton by Hilton is a very nice hotel situated in the heart of the nightlife in Birmingham. The exterior of the hotel is hideous, however once you enter the building it's rather modern and up to date. Upon checkin, it was quick and simple. I did notify the colleague that this is the first the time I've stayed at the hotel. She did not really explain to me that I would need to insert the card into a slot in order to activate the power within the room. After contacting the reception team I was told how to do this. The room itself is large, plenty of space, with an LCD TV, comfy bed, with power air conditioning. It is rather loud with the AC on, also a little buzzing sound once it's turned off. However, this was just a minor issue. The breakfast buffet I s held from 6am - 10am. With a large range of fresh patisserie and a full English. You also have a choice of juices and cereals. Overall, I enjoyed my stay. For the price paid it is definitely value for money. | Loud AC. | Imran | 21 August 2015 |
| 5.0 star rating | Fantastic value. The room had every facility and included air conditioning. It was as good as new. | Some slight noise from the street below. | Geetucker | 14 September 2015 |
| 5.0 star rating | Fantastic staff, beautiful breakfast, secure hotel, immaculate rooms, exceptional value for money. I only stay in this hotel. | Could we have a shower cap in the rooms please? Thanks! | DAL | 11 September 2015 |
| 5.0 star rating | Stayed 1 night - next time will stay longer. Excellent value. | Canal | 27 August 2015 | |
| 5.0 star rating | Very friendly smiling bubbly staff made the stay as good as it was. | Anonymous | 02 September 2015 | |
| 4.0 star rating | I booked through Hotelopia. On arrival my booking had not been sent through to the hotel, so they had no record of my booking. Thankfully the receptionist was extremely helpful, and was able to book me into a room. | I booked through Hotelopia. On arrival my booking had not been sent through to the hotel, so they had no record of my booking. | Anonymous | 23 September 2015 |
| 5.0 star rating | Loved the location, close to town and a good bus service too. Very friendly helpful staff. | None. I enjoyed my stay very much. | Linda G | 19 September 2015 |
| 5.0 star rating | Excellent value for money, incredible breakfast, could even make your own waffles! | The end room is much smaller | KL | 23 September 2015 |
| 5.0 star rating | good breakfast rooms smallish but great facilities | Roy | 07 October 2015 | |
| 4.0 star rating | Great sized beds for a twin room, lots of variety at breakfast but quality not great and no food left by the time we got there at 9am. Bathroom and room was very clean, hotel well organised and staff are very professional yet friendly. | No food at breakfast by 9am, no bacon, sausages and scrambled eggs and took a long time for them to fill the trays up again. TV remote not working, minor issue as not really used. Member of staff on reception called taxi for us, however taxi didn't show for 30 minutes, but I guess that's not exactly a fault of the hotel. | Lauren | 09 October 2015 |
| 5.0 star rating | Very good hotel. Great value for money. Would stay here again. | Anonymous | 25 September 2015 | |
| 5.0 star rating | A good surprise all round. Room, bed and bathroom very good; all clean. Breakfast good variety, good quality. Staff helpful. Car park is part of building but entered from rear street. Hotel could have made it clearer how to reach it. And noted that it costs £10 for 24 hrs, which is not exorbitant. | caylar | 09 October 2015 | |
| 4.0 star rating | Very nice hotel, great for all bars & nightlife although we didn't expect to still hear the music at 4am from 14th floor.. Very clean and lovely breakfast included | Parking bit expensive | Sand dancer | 15 September 2015 |
| 4.5 star rating | views! | Anonymous | 28 September 2015 | |
| 4.5 star rating | We had a one night stay in this hotel and were impressed with the facilities. However, as it was late evening when we arrived we wanted to eat there so that we didn't have to wander the streets of a strange city looking for a restaurant. Meals were still being served but when we inquired about the possibility of a gluten free option we were told that only the food on the menu was available. As we really didn't want to leave the hotel at that time of night we stated that anything at all that was gluten free would be acceptable and gave specific suggestions of bacon or grilled fish with potatoes or chips but the kitchen again told the receptionist that only meals from the menu would be cooked even though there was an abundance of bacon for breakfast the following morning and specific information about gluten free food was clearly displayed in the dining area. Also there were only a few vegetarian choices available for breakfast. This is a clean and comfortable hotel and the staff are very pleasant so we would stay here again but think that the food issues should be addressed. | Anonymous | 28 September 2015 | |
| 4.5 star rating | It's a really nice hotel with helpful staff and comfortable beds as well as it being quite clean highly recommended | A&H | 16 September 2015 | |
| 4.0 star rating | Great hotel and close to all the attractions | Murfs | 28 September 2015 | |
| 4.5 star rating | All the staff were very helpful and curtious always had a smile on there faces the hotel was very busy but we were not disturbed at all . | Edi | 29 September 2015 | |
| 4.5 star rating | bonus was the car parking at hotel | none | Anonymous | 22 September 2015 |
| 5.0 star rating | Great location friendly staff and a brilliant choice of breakfast | Debbie Cardiff | 17 December 2015 | |
| 4.5 star rating | Room nice and clean.stafF Friendly food good.bed comfy. | Bathroom/wardrobe door very difficult to open big problem for my wife. We had little sleep during night because of very noisy FAN which we tried and could not turn off We were in room 1104 | Anonymous | 17 December 2015 |
| 5.0 star rating | Very satisfied. Hotel bright, spotlessly clean bedrooms, good fresh feeling. Good breakfast. | Iognaid | 15 November 2015 | |
| 4.5 star rating | Good location, value for money. | More care needed about replacing clean towels and coffees etc. | Anne and co | 24 November 2015 |
| 5.0 star rating | All the Staff very helpful especially the receptionists.. Beautiful rooms, very modern, comfortable and big. We were on the 6th Floor, opposite the lifts and heard no noise at night. Free breakfasts. | Need larger luggage room. | Cathy | 24 November 2015 |
| 5.0 star rating | HOTEL was fine.reception dealt with arrival very quickly | GAZZA | 19 December 2015 | |
| 5.0 star rating | The hotel was fab! Room was lovely and clean, very spacious and the bed was very comfortable. Within walking distance of everywhere we needed to be and the late bar and early breakfast was brilliant! I will definately be staying here again on my next visit to Birmingham! | Two of the four lifts were out of service which wasn't a problem during the weekend as we just used the stairway. However on checking out with all our bags and everyone else at the same time was a bit of a nightmare! | Ness | 16 November 2015 |
| 5.0 star rating | staff were very attentive and helpful | Anonymous | 24 November 2015 | |
| 5.0 star rating | I had no complaints or issues with the hotel. Good location, staff were very friendly and accommodating, the room was perfect and the breakfast was very nice. | DenisOSullivan | 11 December 2015 | |
| 5.0 star rating | Lovely stay, with friendly and helpful staff | monkeeCmonkee2 | 06 December 2015 | |
| 5.0 star rating | Excellent location. | Anonymous | 25 November 2015 | |
| 5.0 star rating | clean hotel, friendly staff, rooms excellent, great location | Richo | 06 December 2015 | |
| 4.0 star rating | Good location, excellent value for money. Rooms very clean and spacious. | Not enough choice of hot food for breakfast. | Anonymous | 17 November 2015 |
| 5.0 star rating | Exceptionally good value for money from booking through Hotelopia. Breakfast included which is unusual in the UK. Arrived very early, but they still allowed us to check in as a room was already available (10:30). Great location. | Nothing negative at all. Will definitely stay here again. | Kim | 17 November 2015 |
| 5.0 star rating | Great location, nice clean hotel. | jd | 14 December 2015 | |
| 4.0 star rating | Good quality hotel and good value for money | If you are going to advertise the hotel with car parking facilities also mention that there are charges. Most hotels provide free car parking. | Anonymous | 27 November 2015 |
| 5.0 star rating | Excellent hotel near all that Birmingham has to offer, staff helpful and polite | Light bulbs not working in the room and the door to the shower was very stiff to move | Anonymous | 28 November 2015 |
| 4.5 star rating | Clean and spacious rooms, modern hotel, good breakfast. I'd stay there again. | The Broad Street side of the hotel was very noisy Saturday night until 5.00 am due to a night club opposite Getting a seat for breakfast is very dificult at peak periods. The arrangement of the reception area is very, very badly planned, it's opposite the lifts so at busy times peoiple arriving, leaving and going to their rooms have to fight through a crowed area. Check in was quite slow. | Anonymous | 15 December 2015 |
| 5.0 star rating | The hotel was a perfect choice for our trip. Within walking distance to everything. Some nice restaurants near by . The room was very modern and well equipped . Breakfast was very busy but the staff were very efficient and helpful. Breakfast was good quality with a great variety and good coffee. Would recommend and would definitely return. | Millie | 20 November 2015 | |
| 5.0 star rating | Great hotel on Broad Street. Wish they would have some facilities for children like a games room? But other than that would definitely stay here again | None! | Shellb | 03 November 2015 |
| 4.5 star rating | Great hotel with a great location. Clean rooms. Large bottles of free shampoo & shower gel! Great breakfast. | Lift was out of order. Long queue to check in. | Brook | 03 November 2015 |
| 5.0 star rating | New to us | We stayed at the hotel on 28th. October on our way north The lift from the car park was out of order. On our return we stayed there again and to our horror found the lift was still out of order. We are both disabled and found climbing the flight of stairs with our luggage very distressing. I cannot believe the lift could be out of order for so long. Spoilt a perfect stay | Anonymous | 05 November 2015 |
| 5.0 star rating | Well located and very convenient car-parking for NIA and city facilities | Third bed (and towels) was not made-up ready but soon corrected by staff | Brummie | 06 November 2015 |
| 3.5 star rating | Was a great place to stay, we had a great weekend and it wasn't to far from the town centre too.. it was clean and staff was helpful too | I would only say breakfast could of been a bit hotter and the scramble egg could do with a lot less salt!! As it had way to much in it! | Anonymous | 20 October 2015 |
| 4.0 star rating | All the key features one wishes for were in place. We booked in late, but no problem. The room was a good size, the beds were very good, and the breakfast also good. | One 'guest', aged about 22 came down for breakfast in her pyjamas, to join her (fully-dressed) friends. I can accept that sometimes guests will try it on, but your staff should have done something about it. The girl in question had clearly not washed, and gave a very strong signal that such standards are perfectly acceptable to the hotel, which I know they are not. | Anonymous | 27 October 2015 |
| 5.0 star rating | Just great | Anonymous | 27 October 2015 | |
| 4.0 star rating | staff were very friendly, room was very clean with an amazing view, would definitely recommend this hotel and will be staying again. | Anonymous | 27 October 2015 | |
| 5.0 star rating | This was one of the best hotels that we have ever stayed in. Everything was five star and certainly good value for money. Will definitely return to it. Great stay, great breakfast, fabulous room! | Laughing boy | 28 October 2015 | |
| 5.0 star rating | We came with our 7year old grandaughter we stayed overnight ready for early start at cadbury world.from the very start of our stay the staff were very welcoming including my grandaughter in the conversation.room very clean and there was everything you could need.very lovely overnight stay | Anonymous | 28 October 2015 | |
| 4.0 star rating | La habitación muy cómoda y muy silenciosa. No oÃas nada a pesar de estar el hotel casi lleno. | El desayuno podrÃa estar mejor. La calidad de las salchichas y el bacon no es tÃpica de los standares de un Hilton. Pero el resto estaba bien. | José MarÃa | 22 October 2015 |
| 3.5 star rating | Worth the price. | Car park facilities are not good at all | Ellie | 29 October 2015 |
| 4.0 star rating | Easy to find. Good quality feel about the place, Very well priced | Bathroom floor tiles had stains on them in front of the sink. Could have done with some bleach and a good proper clean. Other than that the place was spotless. | Jake Wud | 15 October 2015 |
| 3.5 star rating | Good shower and OK breakfast. | Lifts a nightmare and air conditioning really noisy so had to turn it off. TV didn't work properly. | Anonymous | 30 October 2015 |
| 5.0 star rating | For the price this hotel deserves five stars this hotel was in our price range. And breakfast thrown in and what a breakfast it was fantastic and the bacon was mm. We were on the 13floor a smashing room + free wi fi and a super outlook through the window,loverly beds, and no noise. Parking excellent.free papers and wonderfull staff very helpfull. We will be back again very soon. | Nothing. | graham messam | 23 October 2015 |
| 4.5 star rating | Room was clean and well equipped with everything needed. Staff friendly and just needed to ask for extra milk and coffee. | Public seating area was ok but some sofas dirty and stained. One lift not working so made long wait for lift. | Anonymous | 10 November 2015 |
| 4.0 star rating | Clean room. Friendly, polite & efficient staff. Good breakfast. | Would like to be able to open bedroom window for air. Other guests said the same. Had to go to reception to ask for a shower cap, which is normally in hotel rooms. Lift not working without swiping your keycard in it all the time was a pain. Some of the small leather Chairs beside the breakfast room were manky. Everywhere else was spotless. Could do with space in breakfast room for guests to put trays on whilst trying to get teas in the main breakfast area.. Space was a bit tight. | Anonymous | 10 November 2015 |
| 4.5 star rating | Clean, modern, well appointed - not at all run down. Excellent central location. Great breakfast. Spacious comfortable rooms and great beds. Brilliant for a short budget city break | Steve | 03 November 2015 | |
| 4.5 star rating | Very clean and tidy room. | Lifts are the only problem.one has to wait for sometime before the lift becomes available | Anonymous | 18 October 2015 |
| 4.5 star rating | Rooms are comfortable and clean. More stylish than most hotels with good shower rooms. WiFi is good. Staff very helpful and polite. Have stayed here several times this year and given the above along-with the location and value for money It will remain my hotel of choice when staying in Birmingham | N/a | Anonymous | 18 October 2015 |
| 4.0 star rating | Lovely large room. Very clean and tidy. Quiet on 12 floor. | Mediocre breakfast and WiFi poor. Area may be a problem at weekends as its a 'party' street although no problems when we were there midweek. | Anonymous | 18 October 2015 |
| 3.0 star rating | Staff were friendly parking was good very central | Our room was next to the ventilation plant so was noisy the room wasn't quite finished -the shower knob kept coming away in our hand- there was door handle in the inside of the bathroom the door for the wardobe doubled up as the door for the bathroom which made it dangerous when one was getting something in the wardrobe and the other wanted out of the toilet - bang | rosie | 18 October 2015 |
| 4.0 star rating | Helpful staff. | Breakfast was disappointing. | Anonymous | 26 October 2015 |
| 5.0 star rating | Very friendly and helpful ataff | None | Anonymous | 26 October 2015 |
| 4.5 star rating | Small rooms, but everything you need, clean and modern. Food was very impressive during our stay | As your above Birmingham's busy night life, the booming noise from clubs can be heard till around 2am. | Anonymous | 19 October 2015 |
| 4.5 star rating | Good location, clean and very easy checkin | One of the front desk staff gave me incorrect information about public transportation in the area. | Kemi | 25 January 2017 |
| 4.5 star rating | Nice room,comfy bed. staff excellent and very helpful. | Room was cold when we got in there, however after a bit of faffing with the thermostat got it to an ambient temperature. | Anonymous | 25 January 2017 |
| 5.0 star rating | This hotel came as a real surprise, a very good one ..... excellent cleanliness throughout, the room (1707) was spotless. Great shower | Anonymous | 27 January 2017 | |
| 5.0 star rating | Very nice hotel | Daniel1984 | 15 March 2017 | |
| 4.5 star rating | Very nice and clean hotel | Only thing negative was that there was no toilet brush in the toilet | Anonymous | 07 March 2017 |
| 5.0 star rating | Friendly staff, professional staff | Anonymous | 20 March 2017 | |
| 4.0 star rating | great location on broad street lots of choice for breakfast staff were friendly | a room on our floor had been smoking cannabis - the smell was disgusting and really strong. | Anonymous | 17 May 2017 |
| 3.5 star rating | Right on broad street great location | Got woken up on the 14th floor from boom boom next door. We were warned by hotel to be fair and if you are going to the boom boom it won't be a problem. | Anonymous | 04 July 2017 |
| 4.0 star rating | Great location | Checking in was long. My name was spelt incorrectly. | Anonymous | 24 May 2017 |
| 5.0 star rating | An excellent stay at The Hampton, an overnight stay to go to the NIA/ Barclaycard Arena. Staff were very helpful and pleasant, very easy check in and departure, good value for money Great breakfast, what more do you want, Thank you | Nil of note really: the lift did seem to have a mind of its own at times and go up and down before getting to your floor | Sue | 27 June 2016 |
| 5.0 star rating | Ideal location for exploring Birmingham centre, and also attending shows at various venues. | None | Carpet City | 10 July 2016 |
| 5.0 star rating | Very good stay, freindly staff, clean, comfortable rooms and great breakfast! Has a gym but didn't use it so not given 5. | Anonymous | 22 June 2016 | |
| 4.5 star rating | lovely staff members always helpful too :) | michelle | 06 June 2016 | |
| 5.0 star rating | Lovely clean well presented rooms . Breakfast was great. So much choice. | Had to pay extra for car parking @ £10 per day.. Was not forewarned of this. | Anonymous | 19 July 2016 |
| 4.5 star rating | will stay here again, as very happy with service and staff | lots of noise from club next door, during night til 3am . don't stay in rooms at the front if you want good nights sleep. otherwise very good | Anonymous | 23 August 2016 |
| 5.0 star rating | Exellent hotel Had a great city break. | Noneð | Neil | 24 May 2016 |
| 5.0 star rating | Excellent hotel. Parking was easy. Check in smooth. Fantastic location. Good quality room, would have liked more channels on tv. Excellent bar. Free cooked breakfast with plenty of choice and plenty of space. Staff very friendly and helpful. | Anonymous | 03 July 2016 | |
| 4.0 star rating | Nice room. Useful car parking | Nothing really any problem for a one night stay :-) | HelenM | 13 November 2016 |
| 5.0 star rating | Great location | John | 14 November 2016 | |
| 5.0 star rating | Great modern and friendly hotel. Just styed the one night but not a bad word to be said. | Anonymous | 11 December 2016 | |
| 5.0 star rating | Car parking very good value for money, room excellent,staff friendly and helpful,location perfect,breakfast very good. | A bit of noise from outside, condensation . | Anonymous | 20 December 2016 |
| 4.0 star rating | Very convenient for the Symphony Hall and lots of bars and restaurants close by. Good value for money. | There is traffic and people noise during the night but expected in a City Centre location. | Anonymous | 15 November 2016 |
| 5.0 star rating | Clean rooms with good shower and comfy beds. | Gets a little chaotic at breakfast at peak times and one lift being out of order did create problems for those of us on middle floors as lifts were full when they got down to our floor. However, would still recommend as good value and the hot breakfast is a winner. | Harps | 22 November 2016 |
| 4.5 star rating | Despite the hotel being on one of the busiest streets in Birmingham, our room was very quiet, and secure. The facilities were clean and the beds were a decent size -- much appreciated by my middle age spread! | The only gripe I have was actually about the booking, which hadn't been processed properly. Having booked on-line through a hotel booking service, I was disappointed that it wasn't a flawless process of registering. Happily, the receptionist was able to arrange things eventually. | FatKat | 23 November 2016 |
| 5.0 star rating | Excellent room and staff friendly | Although staff friendly, the maid was foreign and when asked a simple question re towels did not understand, and was unable to communicate | Anonymous | 13 September 2016 |
| 5.0 star rating | Would definitely go back again! | Anonymous | 13 September 2016 | |
| 5.0 star rating | Enjoyed our stay at this hotel, no complaints. But be warned, it's on a major party street - so the area is very loud at night. We were on the 16th floor so it wasn't too bad, but on lower floors it might be a pain. | Matt | 28 September 2016 | |
| 3.0 star rating | I was only in the lobby and all I can say is: pleasant service | The hotel could not offer me the room I booked. Instead, they sent me to another hotel in another part of the city which was a 'conference' hotel situated in the business school on the campus of Aston University. I lost a lot of time, plus my itinerary had to be changed since my plans now need to be altered entirely. The people at the reception tried to be nice and offered me a complimentary drink, alongside a taxi ride, including one to the airport. The reception mentioned that it was due to 'maintenance' of the room, which does not make sense at all. This seems to be a clear case of overbooking. | DESMOND | 07 November 2016 |
| 5.0 star rating | Excellent hotel, Brilliant staff, lovely and clean, nice breakfast, Excellent value for the money. Would certainly recommend to others | We did not book through the hotel direct and so were not aware of the parking cost of £10 per day, which, when added to the price we paid for the 2 night stay increased the cost by 20%. However the parking cost is clear on the hotels own website. | RoyZ | 17 November 2016 |
| 5.0 star rating | I had a lovely stay. The staff were very helpful and charming. . I would stay here again in a heartbeat. The views from the 17th floor were amazing. Excellent breakfast in very comfortable surroundings. | I tried to book direct with the hotel but they could not match the price I was offered on a booking site. My only less positive comment is that the lifts were a bind and I often shared it with the laundry and domestic personnel. (who were incidentally happy and fun) | Anonymous | 26 November 2016 |
| 5.0 star rating | Staff are cery helpful and the rooms are really lovely for the money its great value | Anonymous | 14 December 2016 | |
| 4.0 star rating | Good value | Very loud air conditioning Small rooms No bath Unsavoury location | Anonymous | 10 November 2016 |
| 5.0 star rating | It is very clean. Trainee staff Maria (or Marybel) at the check in was very good and helpful. Blossom who we saw in the morning when we went down to have breakfast was very welcoming. I could see she was very busy but she never failed to make people feel welcome with a smile and make them feel comfortable. Overall a wonderful stay. | The water in the shower wasn't draining properly, but Maria made sure that it was taken care of. She even told me to call her back if no one showed up to rectify the problem. | Menjit | 03 May 2016 |
| 4.5 star rating | Great location, great room, spacious, tea and coffee in room, staff very friendly, would book again | Chaotic breakfast, need more lifts and better bar service in the evening. | K&A | 30 March 2016 |
| 5.0 star rating | Very good location and a great price | Check out was very busy and took a while | Anonymous | 25 April 2016 |
| 4.5 star rating | Close to all locations such has the icc and barclacard arena.Quiet out of the way of all noise. | Only negative comment I have is that with it being New Years Eve and paying for bed and breakfast was told that they only served till 10am next morning but after checking out noticed it was being served till 12and was not told that when we checked in. | Anonymous | 03 January 2016 |
| 4.0 star rating | The breakfast was great, everything you could want and more. The room (twin on 7th floor) was brilliant. The beds were almost queen size. Big bath sheet towels and a hot shower with plenty of force. Security on ground level at night. Plenty of space in the car park, although not quite sure how safe it is to walk up the car park ramp to gain entry to the hotel when on the lower level of the car park. I really enjoyed my stay here and would definitely return, there's just the odd thing which could be improved. | The bar was not manned adequately and on one occasion my beer sat out of the fridge for 10mins whilst the staff tried to locate a bottle opener. The staff were also a little rude in the bar/reception areas. The toilet for the bar area was on the floor above, not great especially considering the lifts were such a faff. The main light in the toilet was not working however there was plenty of light. | Ali | 10 March 2016 |
Business
- Business centre
- Meeting room
Catering
- Bar: 1
- Highchairs
Facilities
- Cloakroom
- Gym
- Lift access
- NO Garage
- NO Large pets allowed (over 5 kg)
- NO Small pets allowed (under 5 kg)
- Wired Internet
- YES Car park*
- YES Wheelchair-accessible
Green Programmes - Worldwide
- ISO 14001 certified hotels and restaurants
- ISO 9001 certified hotels and restaurants
Hotel type
- 24-hour reception
- Adapted for disabled
- Air conditioned
- Bathroom
- Business hotels
- Green Hotels
- Gym
- Heating
- Internet
- Parking
- Shower
- TV
Location
- Disability-friendly rooms: 14
- Double rooms: 271
- NO Connecting rooms
- Number of floors (main building): 17
- Total number of rooms: 285
- Year of construction: 2012
- Year of most recent renovation: 2012
Methods of payment
- American Express
- Diners Club
- JCB
- Maestro
- MasterCard
- Visa
Room facilities (Standard room)
- Bathroom
- Carpeted floors
- Direct dial telephone
- Hairdryer
- Individually adjustable heating
- Ironing set
- NO Disability-friendly bathroom
- NO Smoking rooms
- NO Wheelchair-accessible
- Number of bedrooms: 285
- Radio
- Shower
- Tea and coffee making facilities
- TV
Sports
- Fitness
Services marked with (*) shall be paid at the establishment.
Nearby Hotels
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