The Grand Hotel & Spa Reservation

 

The Grand Hotel & Spa York

Bar
 
5.0 star rating
Location: York
Address:
Station Rise
york Yo1 6gd
Phone: +00441904380038
Fax: +00441904380062

Hotel Information

This hotel is beautifully situated alongside York's historical wall. The hotel enjoys close proximity to the city's medieval streets and boutique shops. This hotel offers the ideal position for those who are eager to explore the delights that York has to offer. The hotel enjoys close proximity to York Minister and family-friendly attractions. This wonderful hotel appeals to discerning business and leisure travellers alike. The guest rooms deliver functionality and comfort, in a luxurious setting. A wide range of leisure, dining and business facilities are available at this hotel. Guests will appreciate the friendly service and high level of excellence that they are afforded.

Pictures

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
5.0 star ratingFrom the moment we arrived we were made to feel special. The staff were so friendly, welcoming and helpful. I have stayed in 5 star hotels in London that were luxurious but the warm friendly atmosphere was nothing like what was present here. The spa was superb and the room fantastic the attention to detail and cleanliness second to none. As Arnie said "I'll be back"!!!NoneBarry03 June 2013
5.0 star ratingThis more than met our expectations. The hotel was fantastic, felt spoilt rotten, staff couldn't do enough for you. Please, if you're thinking about it just do it, you won't regret itDidn't have anyRackle29 July 2013
5.0 star ratingroom size, spa, overall serviceown car park would be idealsammy G13 August 2013
4.0 star ratingLocation very good, staff excellent Don't know why they give you an option for breakfast when cost difference is £5.30 August 2013
5.0 star ratingService was very good attended to your every request food was excellent room was nice liked the underfloor heating in the bathroom would definitely stay at this hotel again Only negative was a little pricey but then you do get what you pay for Michael 07 September 2013
4.0 star ratingRoom well presented. Lovely wide corridors. Staff helpful and friendly. Well located for shopping and sightseeing and only a few minutes from York rail station. Would certainly recommend the hotel,however we did not eat in (only one room service see comments in negatives) as we were on business and time was essential.No real negatives only silly niggles. Lack of plug points in room which made it difficult to use the hair dryer near a mirror. Razor point packed up on last morning (one of those things) so couldn't shave. Arrived late due to train delay,checked in but were not shown to room (5 star?), ordered in room food but found it bland and lacking flavour hence only fair rating for food quality. Despite these little niggles would certainly stay again. victor18 September 2013
3.0 star ratingBeautiful setting and rooms. Warm welcome. Stones throw from everything to see in York.Cooked breakfast costs extra and not really worth the money ontop of the continental breakfast rate. Valet Parking costs 20 quid and your waiting for them to bring it back when you check out. Staff were busy when we left but made a massive difference, complained about the room being too hot and noisy throughout the night and just felt rushed not the same nice welcome we had before. Concierge was blunt.30 October 2013
4.5 star ratingVery well trained staff: efficient and friendly service throughout. Pleasant and spacious roomMeasures served in the whisky bar may be worth checking.Anonymous 14 May 2014
3.5 star ratingStunning roomService wasn't what I expect of a five star hotel, check in and reservation fell well short. We'd requested twice that our bags be taken to the room as we were arriving later (after our wedding) and they were not. Check in staff got our name wrong and just handed us the door card without explaining facilities or services available.Anonymous 15 October 2014
4.5 star ratingBeautiful hotel in a great locationThe heating was not working in our room upon arrival. The room was extremely cold so i dialled reception to report it and was told somebody will come up to fix it. We waited almost an hour and still no repairman so I dialled again and was told my first call was never logged. They sent somebody within 10 minutes to fix it. We were only in York for 1 night so a waste of a couple of hours. Also our room was booked with breakfast. Confirmation did not state what type of breakfast and at £15.00 per person extra I presumed it was a full English but it wasn't. We had to pay an extra £5.00 per person for full englishAnonymous 03 February 2015
5.0 star ratingFantastic luxury hotel, all the facilities you might need, relaxing spa, wonderful restaurants and bars. Staff attentive, friendly and professional, large bright rooms. Only potential negative is that the luxury above comes at a price - although not overly excessive for what you get, it is probably the most expensive hotel stay in York.Matt31 March 2015
4.5 star ratingThe executive room was really nice and spacious. Room service was good. Some great facilities. The staff were great. I would highly recommend staying here.Cannot think of a bad thing to say.Mike Law28 April 2015
4.5 star ratingVery clean, the spa is very nice. Staff are extremely professional and always there if you need help. Breakfast was lovely, fresh pastries and excellent service. Overall we enjoyed our stay and would come back again.Shame that you have to pay £20 a night for parking, it's a lot of money after you have spent £250+ just to stay at the hotel. Rooms are really nice but quite basic looking, we also had rips in our bedsheets which was a bit odd for a 5* hotel. Anonymous 02 June 2015
Business
  • Conference room
Catering
  • Bar
  • Non-smoking area
  • Restaurant
Facilities
  • Cloakroom
  • Currency exchange facilities
  • Gym
  • Hotel safe
  • Laundry service
  • Lift access
  • Medical service
  • Mobile phone coverage
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • NO Wheelchair-accessible
  • Room service
  • YES Car park
Health
  • Hot tub
  • Massage*
  • Sauna
  • Spa treatments*
Hotel type
  • 24-hour reception
  • Adapted for disabled
  • Bathroom
  • Business hotels
  • Gym
  • Heating
  • Historical
  • Hotels with charm
  • Hot Tub
  • Internet
  • Parking
  • Restaurant
  • Shower
  • Spa
  • Swimming Pool
  • TV
Location
  • Double rooms: 53
  • Junior suites: 4
  • NO Connecting rooms
  • Number of floors (main building): 5
  • Suites: 6
  • Total number of rooms: 107
  • Year of construction: 1906
  • Year of most recent renovation: 2010
Meals
  • À la carte dinner
  • Breakfast
  • Continental breakfast
  • Special dietary options
Methods of payment
  • American Express
  • Diners Club
  • Maestro
  • MasterCard
  • Visa
Room facilities (Standard room)
  • Bathroom
  • Bathtub
  • Carpeted floors
  • Central heating
  • Direct dial telephone
  • Ironing set
  • NO Smoking rooms
  • Number of bedrooms: 1
  • Radio
  • Shower
  • Tea and coffee making facilities
  • Terrace
  • TV
  • YES Disability-friendly bathroom
  • YES Wheelchair-accessible

Services marked with (*) shall be paid at the establishment.

The Grand Hotel & Spa

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