Peninsula Excelsior Reservation

 

Peninsula Excelsior Hotel Singapore

Bar
 
4.0 star rating
Location: Singapore
Address:
Coleman Street 5
singapore 179805
Phone: +006563372200
Fax: +006563393580

Hotel Information

This elegant modern hotel is excellently located in the centre of the bustling city of Singapore, within walking distance from attractions such as Orchard Road, Singapore Night Race circuit, Clarke Quay or the City Hall MRT Interchange where the North-South and East-West lines meet. The hotel features two pools, a gym and a sauna as well as a conference centre. Changi International Airport can be reached within a 20-minute drive.

Pictures

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
5.0 star ratingThe rooms are spacious and the hotel staffs are approachable and friendly. The hotel location is just walking distance from the malls, MRT station and bus station.During our 6 days stay in the hotel I noticed there is no changes in the breakfast menu. We've been eating the same type of breakfast throught out our stay in the hotel.Gin A.13 January 2010
3.5 star ratingLocation was perfect. Room was nice.Staff were not very helpful, on checking out didnt ask if we needed a taxi, didnt say thank you, and concierge was clueless as to how to get to Bugis market as they seemed to have not heard of it. Concierge in general were not helpful. Staff at breakfast were a little rude- my friend was a vegetarian and asked if the dim sum was vegetarian.. to which he sniggered and said but ur having milk and eggs.. to which he then called his mate to say..haha look at this girl shes vegetarian and is eating milk and eggs. Not professional. Other then the staff and their manners though we enjoyed our trip!27 September 2011
4.5 star ratingThe hotel is in a central location within easy reach of the MRT at City Hall. The room was clean and comfortable with a good selection of food for breakfast and the swimming pool was welcome after a day exploring.Perhaps a clearer explanation of using the buttons in the room to identify if you would like your room cleaning would have been beneficail, however, as soon as we realised our mistake and requested clean towels, they were brought to the room immediately.09 October 2012
4.0 star ratingVery good location17 October 2012
5.0 star ratingStayed for a two night stopover. The location is excellent for sightseeing around the harbour area, the colonial district and chinatown. Room had fantastic views over the cathedral and out to the harbour. The staff were friendly and helpful, the breakfast excellent and overall the stay was most enjoyable.None.21 January 2013
3.0 star ratingReally close to all amenities, in particular MRT and subways to Esplande/Sun Tec etc. Friendly staff on the counters Problem with shower fixed very quickly (Hotel evaluation form completed included these)Mould in and around the wash basin and shower Stood on a staple on the carpet within minutes of booking in. Floor didn't look to have been vacuumed properly (Hotel evaluation form completed included these) They stuffed up on the credit card deposit (taken at booking in). The amount was actually deducted from our account the day after we left and it took me 3 days to get it back!!! 15 February 2013
4.5 star ratingVery friendly and helpful front desk check in staffPoor lighting in the bathroomBrolga07 March 2013
4.0 star ratingvery good location for sightseeing20 February 2013
3.5 star ratingWe picked this hotel because of the location. It's central and close to all major sightseeing attractions. The morning buffet was terrible. Food was cold and tasteless. They ran out of food, plates,and places to sit. Had to wait 15-20 minutes for a plate and/or food. We were there 6 days and it was like that every day. The restaurant was not very big and it was so crowded, people were pushing each other. Worst ever!Lou26 March 2013
4.5 star ratingWell positioned and friendly stafffistral08 April 2013
4.5 star ratingideal position in city. looked a bit tired - needed some refurbishment in decormilney05 May 2013
5.0 star ratingGood price, big room with a great view, breakfast was good quality, staff were very professional. I would definitely stay again.None.Tim06 June 2013
4.5 star ratingExcellent gym, pool, front office staff helpful, doorman and luggage porters very helpful however housekeeping slow and not thorough only left one towel after housekeeping, did not replenish tea bags however on request to housekeeping problems were rectified promptly.258bazza06 July 2013
1.0 star ratingDo not stay here! Mould in the rooms, bathrooms not clean, noisy air con. When we complained they moved us to a room with more mould and a fridge that wasn't working and had leaked all over the carpet. We were meant to stay here for 4 nights only stayed for 2 it was so bad. Staff were not helpful at all. I had stayed here about 4 years ago and it was lovely, gone down hill since then!! 04 September 2013
3.0 star ratingRoom was spacious. Large comfortable bed. Good views from the 20th floor. Reception efficient. Concierge helpful.Towels very thin, frayed and hard. Not to the standard expected of this hotel. Poor housekeeping in the room. - Toilet still dirty from previous guests - not cleaned properly in the 3 days of our stay. All bathroom surfaces, carpets, and mini kitchen surfaces not cleaned in 3 days.Bathroom glasses not washed on a daily basis.Tissues, soaps and complimentary tea and coffee sachets not replaced. 14 October 2013
3.0 star ratingThe location was briliant, close to everything and very easy to get around.The musty mould smell in the first room we were given,requested a change of rooms and the first 2 front counter staff were very unhelpful. After waiting 2 hours for them to get back to me I finally escalated to the duty manager and we got moved within 15 minutes. The second room was nicer but the bathroom was very small. The whole hotel has a musty damp smell all the through it.Hazy10 November 2013
4.0 star ratingGreat views from our room, good location, excellent staff - very polite and friendlySomewhat confusing check-in procedure - we were sent from the lobby, up to a desk on one floor and then further up to the top floor to check in, with no apparent reason why. Lifts are a pain to wait for - fine once you get one but take an age to reach the floor you are calling it from. Breakfast was disappointing - although everything there was nice enough it lacked any Asian options and I love to eat Asian style breakfast when in Singapore!Anonymous 24 March 2014
5.0 star ratingVery good locationNoAnonymous 22 May 2015
5.0 star ratingThoroughly enjoyed our stay at the Peninsular Excelsior. Great location, close to MRT station which made moving around the city a breeze. Will definitely return.Trudy12 February 2017
4.0 star ratingClose to train station - only one block away. Makes it easy to get to the airport. Easy 5 minute walking distance to Clarke Quay. Very nice breakfast. 2 pools. Taxi service at the front door.Staff very efficient, but they need to learn to smile when serving their clients.Michael11 March 2017
3.5 star ratingGreat location, staff courteous and business like. Spacious room and bathroom, clean tidy. Restaurant pleasant. Breakfast Buffet okay, chef cooked a great omelet. Value for money the hotel is okay.Restaurant was expensive especially alcohol $58 for a bottle of house white. Friendly smiles from staff few and far between. But they got the job done I have to give them that.Russell.05 March 2017
4.0 star ratingThe hotel had taken too many bookings for a double room so gave us an upgrade which was greatly appreciated. The view was amazing!! The staff on level 1 concierge were fantastic. Very friendly.The hotel was a bit tired and needs an upgrade. However it wasn't bad for the price. The staff at reception were at times short and rude, except for Valerie who was very helpful when we checked in. Anonymous 21 March 2017
3.0 star ratingGood location.Old, tired, poorly cleaned room and hotel staff average - argued about the poor maintenance in our room - overhead light would not switch off..... had to convince them to have it looked at. Small rooms, had to ask housekeeping to replenish tea and coffee, toilet paper and bathroom products, Anonymous 26 September 2016
2.0 star ratingGood locationvery average service and food disappointing otel needs an update looking very tiredhh09 September 2016
4.5 star ratinggood sized room that was was kept clean breakfast was fantastic with a very large well laid out selection hotel is in a good location for shopping and easy access to the m r t Anonymous 23 October 2016
5.0 star ratingMy friend and I found the staff courteous and efficient. I would most certainly stay at the Peninsula when I return for another visit.Anonymous 07 December 2016
Business
  • Business centre
  • Conference room
  • Meeting room
  • Photocopier*
  • Projector*
Catering
  • Café
  • Non-smoking area
  • Restaurant
  • Smoking area
Facilities
  • 24-hour security
  • Babysitting service
  • Bellboy service
  • Currency exchange facilities
  • Gym
  • Hotel safe
  • Launderette*
  • Laundry service*
  • Lift access
  • Luggage room
  • Medical service*
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • Room service*
  • Shop
  • Smoke detector
  • YES Car park*
  • YES Wheelchair-accessible
Health
  • Hairdressing salon*
  • Hot tub
  • Sauna
Hotel type
  • 24-hour reception
  • Adapted for disabled
  • Air conditioned
  • Bathroom
  • Business hotels
  • Connecting rooms
  • Gym
  • Hot Tub
  • Internet
  • Parking
  • Restaurant
  • Shower
  • Spa
  • Swimming Pool
  • TV
Location
  • Disability-friendly rooms: 2
  • Double rooms: 283
  • Executive rooms: 133
  • Junior suites: 5
  • Number of floors (annexe): 22
  • Number of floors (main building): 21
  • Suites: 8
  • Superior rooms: 181
  • Total number of rooms: 600
  • Twin rooms: 300
  • Year of construction: 1974
  • Year of most recent renovation: 2013
  • YES Connecting rooms
Meals
  • Breakfast
  • Breakfast buffet
Methods of payment
  • American Express
  • Diners Club
  • JCB
  • MasterCard
  • Visa
Room facilities (Standard room)
  • 220V power supply
  • Bathroom: 1
  • Bathtub
  • Cable TV
  • Carpeted floors
  • Children share the bed with parents: 1
  • Direct dial telephone
  • Hairdryer
  • Housekeeping
  • Minibar
  • Mini fridge
  • NO Smoking rooms
  • NO Wheelchair-accessible
  • Number of bedrooms: 1
  • Safe
  • Shower
  • Smoke detector
  • Tea and coffee making facilities
  • Toiletries
  • TV
  • Wake-up service

Services marked with (*) shall be paid at the establishment.

Peninsula Excelsior

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