Neptuno Reservation

 

Neptuno Hotel Gran Canaria

Conferences
 
4.0 star rating
Location: Playa del Ingles
Address:
Alfã©ceres Provisionales 29
playa Del Ingles 35100
Phone: +0034928777492
Fax: +0034928766965

Hotel Information

This hotel is located at the heart of Playa del Ingles. This adult-only, exclusive hotel enjoys direct access to the Yumbo Centre, and lies just 900 metres away from the beach. This charming hotel lies within easy access of a host of attractions, making this the ideal choice whether guests are seeking exploration or relaxation. This charming hotel comprises classically-designed guest rooms, which exude character and poise. The rooms are well equipped with modern conveniences, for guests' comfort. Guests are sure to be impressed by the broad range of facilities and services that this exemplary hotel has to offer, and are assured of a comfortable stay.

Pictures

RoomGeneral viewLobbyBarSports and EntertainmentRoomRestaurantRoomRestaurantPoolRoomRoomRoomRoomPoolPoolRoomRoomLobbyBar
 

Reviews

RatingPositive PointsNegative PointsReviewerStayed
4.0 star ratingPerfetto location in the center of Maspalomas and nearby pubs and shopping Food quality is not the best for choice almost the same things to eat.Steve13 October 2015
4.5 star rating19 May 2008
5.0 star ratingexcellent hotel in central location in playa del ingles. very good food considering size of restaurant; modern well appointed rooms. kind helpful staff. gay friendly and no attitude towards single travellers. definately four star.some rooms on the first and second floor above the reception area have some minor noise from the yumbo centre's late night clubs- asks for rooms to the left of the lifts on a high floor or facing away from the yumbo. satellite only has cnn and bbc in english27 October 2008
3.5 star ratingExcellent location, good rooms but a bit out dated21 November 2009
3.5 star ratingclose to yumbo complex food could be better 17 November 2009
3.0 star ratingNice pool area, good breakfast, no children. Hotel is located in walking distance from all the major locations at Playa del Inglés. Friendly night staff.We ordered a double bed, but got instead two single beds placed together, each bed with its own set of sheets. This is not what I expect when I order a double bed. When I spoke to the staff about this, they were unable (or unwilling?) to help. The beds were not linked together, so laying in the middle would push the two beds apart. The mattresses themselves where also of low quality and the beds were not even at the same hight (small but noticeable difference). The staff at the front desk was not willing to accommodate me as a guest at all. Even simple request (e.g. ordering a pizza from a place where they only speak Spanish), clearly annoyed them even though it didn't seem to me they were busy with anything else. No internet in the rooms. Wireless internet should not be something that I have to go sit in the lobby for at a four star hotel.www19 December 2011
4.0 star ratingThe position si exccelent. The Room balcony never cleaned. Breakfast time should start earlier in order ti give the opportunity ti have breakfast if you have to leave early in the moorning.Max 01 October 2012
5.0 star ratingNice hotel with friendly staff. VERY close to the Jumbo Centre.NonePete13 November 2012
3.0 star ratingThis is a good hotell but for the second time I got a room 209 (last time 509) close to the garbage area with bottles deposited very noicy from 5 in the morning tom 11 in the evening. Totally impossible to have a rest and sleep. In total, when booking 11 night you would expect a pool view, you would expect a quiet room, but we got neither. We got an offer to change room after two day, but who will spend their vacation moving rooms all the time. This is simply not got enought, I asked to speak to the manager but he couldn´t be bothered, so we we are not bothering to come again, neither will our travel companions as we usually travel several pairs at a time an usually go to GC 2-3 a year.Peter07 January 2013
2.0 star ratingAtmosphere in Bar at nightworst bed in gran canaria. Food cold. Staff rude. single beds when requested a double.16 January 2013
4.5 star ratingHotel is in good location - Maspalomas, tons of activities. And Jumbo center entrance. Friendly staff. Good food. To the hotel: Please, write a warning, about TONS of GAY'S is visiting and living you'r hotel. I was with my wife, and it's not very nice, that i did'nt find anywhere info about gays activities. Small pool. Hotel is old, and I don't think now it's 4 stars. Thank you, and good luck.fear28 June 2013
4.5 star ratingExcellent location. Very friendly staff.Was initially given a room on the first floor next the entrance, when I had requested a room on a higher floor. The staff were very obl.iging and I was moved to a room on the 5th floor the next day.chezzy 221 March 2015
4.5 star ratingHotel was great. Location if perfect - if you want to be close to the nightlife! Food is good, even as a vegetarian I never went hungry! The buffet is small, and changes daily, so there is little repetition and you're not eating the same every day. Staff were incredibly friendly, very refreshing!The bar area is small and the entertainment isnt the best, but not an issue as was out in the evenings.Simon03 December 2015
4.5 star ratingFriendly and efficient staff Smart public areas Good food in restaurant Nice pool with plenty of sunbedsSome items of equipment in the gym not the best Restaurant very full for early dinner sitting so I was asked to share a table with two other guestsAnonymous 05 September 2016
Business
  • Conference room: 1
Catering
  • Banquet hall
  • Bar
  • Poolside snack bar
  • Restaurant: 2
  • Show cooking
Entertainment
  • Game room: 1
  • Parasols
  • Sun loungers
Facilities
  • Bellboy service
  • Car hire*
  • Garden
  • Gym
  • Launderette*
  • Laundry service
  • Lift access: 2
  • Multilingual staff
  • NO Car park
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • NO Wheelchair-accessible
  • Room service
  • Shop: 1
  • Sun terrace
Health
  • Beauty salon*
  • Massage
  • Sauna
  • Steam bath
Hotel type
  • 24-hour reception
  • Air conditioned
  • Bathroom
  • Beach hotels
  • Business hotels
  • Design
  • Games Room
  • Gym
  • Hotels with charm
  • Internet
  • Only adults
  • Restaurant
  • Shower
  • Spa
  • Swimming Pool
  • TV
Location
  • Double rooms: 170
  • NO Connecting rooms
  • Number of floors (main building): 5
  • Total number of rooms: 170
  • Year of construction: 1987
  • Year of most recent renovation: 2008
Meals
  • À la carte lunch
  • All inclusive with alcoholic drinks top brands
  • Breakfast buffet
  • Half board without drinks
  • Snacks
Methods of payment
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Room facilities (Standard room)
  • Balcony
  • Bathroom: 1
  • Bathtub
  • Direct dial telephone
  • Hairdryer
  • Minibar
  • NO Disability-friendly bathroom
  • NO Smoking rooms
  • NO Wheelchair-accessible
  • Number of bedrooms: 1
  • Radio
  • Room size (sqm): 23
  • Safe
  • Shower
  • Tea and coffee making facilities
Sports
  • Fitness
Things to keep in mind
  • Only Adults

Services marked with (*) shall be paid at the establishment.

Neptuno

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