Gurney Resort Hotel and Residences Reservation

 

Gurney Resort Hotel and Residences Penang

Conferences
 
4.0 star rating
Location: Penang
Address:
Persiaran Gurney 18
penang 10250
Phone: +006043707000
Fax: +006043705000

Hotel Information

Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometres from the airport and ferry terminal. It also enjoys an address with easy access to shopping centres, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime.

Pictures

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
2.0 star ratingmalfunctioning lamps, aircon, bath tub found after check in. Such a disappointment. Lousy reception and did not answer to customer's request (i.e., late response or did not attend customer's need after promise). Long queue during check in and check out. Reception counter does not seems like they know what they need to do. No friendly smiley face (showing black face instead) on them when we approach them to sort out room issue. 3 numbers of lift is not enough to accommodate the number of occupants especially during peak hours. Long waiting time for lift.. more than 20 minutes.. Not acceptable..13 August 2013
3.5 star ratingdaily breakfast menu should change n not the same everyday although service staff are attentive at time, overall can further improve as all other areas there's room for improvement, try to achieved 4 star rating. there are better hotel around with same room's rate. thks.mike05 November 2013
3.5 star ratingRoom is big and clean. IT service is poor. No wifi service password provided until 6 ppm.No room access due to access key problem. Check in only after 3 pm. No tooth brush provided. bikeman926 November 2013
3.5 star ratingVery strong wifi signal throughout the whole hotel which was the best among all the hotel I've ever stayed which provide free wifi. Spacious room with a seaview. Nice infinity pool with lots of recreational facilities believed to be enjoyed by families.No hot water supply during our stay....failed to fix this problem even complained to reception already. A quite long wait for check-in. A long wait for the lift service. 30 mins walk to Gurney Drive and Plaza but it is a nice scenic walk though.06 January 2014
4.0 star ratingBig clean room. Junior suite is good value for the money08 January 2014
3.5 star ratingStaff is friendly and helpful and the games facilities and the pool is nice. Nice view of the sea.Air con is not working properly and also the hot water system. The lift is rather slow and need to spend some time waiting for it to arrive and you are out of luck if the lift is full that will be some more waiting.Francis01 January 2014
3.0 star ratingGood location, scenic sea viewHotel is getting old and needs refurbishment. Mattresses are hard, sofa and carpet soiled.19 December 2013
1.0 star ratingNo hot water for 2 days in the room. The non smoking floor had a cigarette ash tray in the lift lobby. The rooms still smelt like cigarettes. The linen was yellowing and torn, and the curtains also tattered. Would not recommend this hotel.Anonymous 04 May 2014
3.0 star ratingYour lift needs to be maintain. Got almost trap in the lift twice.Anonymous 04 December 2014
2.5 star ratingnice infinity pool overlooking the waterbit old and rundown. inconveniently located.Anonymous 27 November 2014
1.0 star ratingNothingNo hot water!! I did complain so many times, but they didn't fix the problem. No shampoo provided! This is the first time I stayed in the hotel with no shampoo. Restaurant staff attitude was horrible! During the breakfast, I was about to take a warm omelette, but the staff didn't let me take that and gave me a cold one instead. Awful service. Anonymous 10 January 2015
3.5 star ratingRooms were clean but very dated with stains Having said that the staff were lovely and helpful, excellent staff Dated worn rooms with stains on carpet and on the sofa and pool decking area needs fixing due to loose and broken wooden decking. Steam room wasnt working. Needs refurbishing Average Anonymous 09 October 2016
2.5 star ratingFacing the sea and big roomsOld furnitures and need upgradingAnonymous 20 February 2016
Business
  • Conference room
  • Meeting room
  • Photocopier*
  • Projector*
Catering
  • Banquet hall
  • Non-smoking area
  • Restaurant
Facilities
  • 24-hour security
  • Bellboy service
  • Car hire*
  • Gym
  • Hotel safe
  • Late Check-out*
  • Laundry service
  • Lift access
  • Local and international calls
  • Mobile phone coverage
  • Newspapers
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • NO Wheelchair-accessible
  • Room service
  • Secure parking
  • Shop
  • Smoke detector
  • YES Car park
Health
  • Sauna
  • Spa centre*
  • Steam bath
Hotel type
  • 24-hour reception
  • Air conditioned
  • Bathroom
  • Business hotels
  • Connecting rooms
  • Gym
  • Hotels with charm
  • Hotels with spa
  • Internet
  • Parking
  • Restaurant
  • Shower
  • Spa
  • Swimming Pool
  • TV
Location
  • Family rooms: 58
  • Number of floors (main building): 36
  • Studios: 201
  • Total number of rooms: 259
  • Year of construction: 2000
  • YES Connecting rooms
Meals
  • À la carte dinner
  • À la carte lunch
  • Breakfast buffet
Methods of payment
  • American Express
  • Diners Club
  • JCB
  • MasterCard
  • Visa
Room facilities (Standard room)
  • 220V power supply
  • Bathroom
  • Bathtub
  • Cable TV
  • Carpeted floors
  • Desk
  • Direct dial telephone
  • Fridge
  • Hairdryer
  • Housekeeping
  • Ironing set
  • Make-up mirror
  • NO Disability-friendly bathroom
  • NO Wheelchair-accessible
  • Number of bedrooms: 1
  • Safe
  • Satellite TV
  • Shower
  • Slippers
  • Smoke detector
  • Tea and coffee making facilities
  • Toiletries
  • Trouser press
  • TV
  • Wake-up service
  • YES Smoking rooms
Sports
  • Badminton
  • Basketball
  • Billiards
  • Darts
  • Table tennis
Things to keep in mind
  • Deposit on arrival

Services marked with (*) shall be paid at the establishment.

Gurney Resort Hotel and Residences

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