Mercure Southampton Centre Dolphin Hotel

4.0 star rating

Location: Southampton

Address:

Southampton 34 35
southampton So14 2hn

Phone: +00442380386460

Fax: +00442380386470

Hotel Information

Hotel Overview

This historic 4-star hotel has stood at the heart of the city for over 500 years and even hosted Jane Austen's 18th birthday. Perfectly located near the main port it provides a great base for guests to stay before and after their cruise or trip to the Isle of Wight. The hotel is also within walking distance from Southampton's main shopping areas, the historic harbour, the Sea City museum, as well as beautiful parks and city walls. Hampshire's main tourist attractions including Beaulieu, the New Forest, Paultons Park and Marwell Wildlife Park are only a short drive away from the property. The hotel interior design is modern and colourful and features elegant guestrooms, tastefully appointed and equipped with all the necessary amenities guests may need for a pleasant stay. The hotel boasts an award-winning restaurant, the Signature and a coffee shop and lounge.

Pictures

Reviews

Rating	Positive Points	Negative Points	Reviewer	Stayed
4.5 star rating	Very helpful as we were leaving before breakfast the following day. We suggested a continental which only included cereal and toast	Maybe put on website what time breakfasts start as we missed out We suggested a continental which only included cereal and toast	Tina	15 November 2013
4.5 star rating	space	old	Ruth	20 November 2013
4.5 star rating	Very helpful staff. Very good breakfast. Good location.	No real negative points.	tommy	06 December 2013
4.0 star rating	Staff welcoming and helpful.	A bug bare for me was no plug sockets near bed to charge phone or laptop and use them whilst on bed. Bathroom floor looks great in slate but very very slippery when wet, pretty but not practical. If I had children I would have been concerned. Basin plug was permanently closed even when pressing plunger to release it, I fixed it myself by adjusting screw at end. Bath plug the same but no release plunger present at all, I had to use credit card edge to release plug from hole. Light in hallway not working was completely dark at night time used my key ring torch. Room 21 was ground floor almost opposite main entrance, no smoking inside building so all smokers used pathway outside entrance opposite my room, as a non smoker it was the worst part of my stay it stunk the room out. For a 4* hotel I've stayed in better 2* to be honest.	Monobrow	22 November 2013
4.5 star rating	Good value, ideal location, useful central parking, well-equipped room	Decor a bit faded, 'uninviting' lounge areas	Anonymous	03 February 2014
3.5 star rating	All the staff were excellent - welcoming, alert, enthusiastic and helpful. We stayed two nights enjoying the Valentine's menu on the first evening. Parking on site was useful, and the location was excellent just below the bargate to explore the historic part as well as an easy walk to all the shops. A bus stop is just outside and a free bus links dock and railway station, going past the art gallery and seacity museum.	With more investment in the interior design and upkeep this could easily be the 4* hotel it claims to be. As it is, in a standard room, the tiles in the bathroom and the woodwork around the windows are showing mould, and the corridors all show chips, scuffs and marks in the relentless mushroom grey paint which may nod to history but makes the public areas of the hotel seem rather dingey. However, the walls display a nice arrray of photos of Southampton, and the Jane Austen suite where she celebrated her 18th birthday, now bookable for conference or wedding reception is attractively papered in pale blue regency stripe.	Anonymous	18 February 2014
5.0 star rating	Excellent as usual and good to find they have a consistently excellent standard. Jessica and Goshi give you a good welcome and a credit to the hotel. Nothing is too much trouble to them.	None	Anonymous	22 February 2014
4.0 star rating	Convenient location near the city centre Friendly staff Plenty of car parking		Anonymous	11 March 2014
3.0 star rating	great location for the centre of southampton football club and docks.The breakfast was very good quality with plenty of choice	The hotel has been in my mind a very nice hotel at one time but is now showing its age and needs some money spent on it ,room was really small for a double room (more a single room size) NEVER A 4 STAR HOTEL	chris	01 April 2014
4.0 star rating	Central to town, shops and restaurants. Breakfast very good.	Luke warm water to bathroom throughout are stay, ( But where offered another room, but to much upheaval ). Vegetarian dishes in restaurant was poor and went out to eat. Quests in hotel should be told that no television can be used after 11.00pm, due to our stay people still had there telly on after 1.20am. So basically had no sleep for two day,s.	Mr & Mrs R Wren.	28 November 2014
5.0 star rating	The hotel is located right in the centre of Southampton and perfect for a pre or post cruise stay, The hotel has a car park located at the rear the daily charge is Â£5.00 which is extremely reasonable. I can only comment on the room I was allocated which was the Oriana Room which is in the new build part of the hotel in the courtyard. Fantastic facilities, very clean and well presented. The breakfast is served in the main hotel and plenty of choice from the buffett, full English, fruits, cereals, cheeses, pastries. You can also select eggs bendedict, kippers etc from the menu. I found the staff on reception and in the restaurant very polite and professional. I would definitely visit the hotel again when I next visit Southampton.	None	Heather	19 March 2015
5.0 star rating	My daughter and I travelled with her 6 week old son. The staff were extremely helpful, going out of their way to help us with doors etc as we were trying to transport pram, Moses basket and cases. Will definitely stay again.	None.	Anonymous	18 February 2016
3.5 star rating	Staff were very friendly and helpful, the food was also of good quality and came with good service in the restaurant for dinner. It's in a great location as well so was very easy to walk into the city centre. The room and bathroom was very clean and had all the usual facilities you'd expect like a hair drier, iron etc. Didn't use any extended facilities offered like Wi-Fi so can't comment on those.	The big problem was finding the parking which is hidden away around a few one-way streets and is pretty easy to miss. Also the first room we were checked into had a distinct smell of cigarette smoke, although the staff were happy to move us on to another room which was much better. I thought the room itself was a little underwhelming and slightly tired. The mattress had very much lost its spring and the bed itself wasn't overly comfortable. Likewise the room was just generally sparse and somewhere you'd really want to spend significant time in. We paid around Â£80 for a Friday night stay to see a show at the Theatre and it did the job of providing somewhere to rest our heads in walking distance but did lag behind the freshness/newness you get even in chain hotels.	Dan	29 February 2016
5.0 star rating	Super hotel, great staff - I look forward to my next visit in April :)	None	Anonymous	18 March 2016

Business

Business centre
Conference room
Meeting room
Photocopier

Catering

Bar
Restaurant
Restaurant

Facilities

24-hour reception
Hotel safe
Laundry service
Lift access
Lift access
Newspaper stand
NO Garage
NO Large pets allowed (over 5 kg)
NO Small pets allowed (under 5 kg)
Room service
Wi-fi
YES Car park
YES Wheelchair-accessible

Hotel type

24-hour reception
Adapted for disabled
Air conditioned
Business hotels
Heating
Hotels with charm
Internet
Parking
Restaurant
TV

Location

NO Connecting rooms
Total number of rooms: 99

Methods of payment

American Express
Maestro
MasterCard
Visa
Visa ElectrÃ³n

Room facilities (Standard room)

Direct dial telephone
Hairdryer
NO Smoking rooms
Room size (sqm): 20
Safe
YES Disability-friendly bathroom
YES Wheelchair-accessible

Services marked with (*) shall be paid at the establishment.

Location Map

Latitude: 50.9001650000 Longitude: -1.4034190000

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