Jen Penang by Shangri-La Reservation

 

Jen Penang by Shangri-La Hotel

Bar
 
4.0 star rating
Location: Penang
Address:
Magazine Road, George Town
penang 10300
Phone: +6042622622
Fax: +6042626508

Hotel Information

This hotel was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in the heart of Georgetown, next to KOMTAR building, 1st Avenue shopping mall, and Prangin Mall. It offers an outdoor swimming pool, two dining options, and free Internet access. Guests at Hotel Jen enjoy access to Golden Sands Resort on Batu Ferringhi Beach. A free shuttle service operates between the two hotels. Rooms and suites at Hotel Jen Penang feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour Health Club boasts of modern equipment. Other facilities include a salon and business center. A buffet breakfast is available at the hotel. The Islander Restaurant's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge. It is just a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.

Pictures

RoomRoomRoomRoomRoomRoomLobbyLobbyPoolSports and EntertainmentRoomRoomLobbySports and EntertainmentRoomRoomRestaurantLobbySports and EntertainmentBarRoomRestaurantLobbySports and EntertainmentBarConferencesRoomLobbySports and EntertainmentSports and EntertainmentRestaurantSports and EntertainmentRoomRoomRestaurantGeneral viewSports and EntertainmentRoomGeneral viewSports and EntertainmentGeneral viewRoomRestaurantGeneral viewRoomRoomRestaurantGeneral viewRestaurantPoolGeneral viewRestaurantRestaurantRestaurantGeneral viewRestaurantGeneral viewRestaurantGeneral viewGeneral viewGeneral viewGeneral viewGeneral viewGeneral viewGeneral viewGeneral viewGeneral viewConferencesGeneral view
 

Reviews

RatingPositive PointsNegative PointsReviewerStayed
3.5 star ratingIt was well located with convenient and easy access placesI was given a smoking roomsdragonfly22 December 2015
1.5 star ratingGood bar, Pleasant lobby. Good staffDisappointing breakfast - more fruit, yogurt and croissants pleaseLindy28 November 2010
3.5 star ratingExcellent service by staff. Smiles, professionalism and efficiency. Two thumbs up!Rooms and facilities in rooms are dated. Limited TV channels. Time for a renovation and upgrading job?The League of Shadows20 November 2013
4.0 star ratingVery friendly and helpful staff. Good location, next to Komtar bus terminal where you can take the free city shuttle bus. Surrounded by 3 shopping malls. 10 minutes walk to open air good street at Lorong Baru. Hotel has free shuttle to Golden Sands Resort at Batu ferringgi. Hotel not renovated for quite a while. Kris27 November 2013
4.0 star ratingCounter staffs are very helpful and professional. Hotel location is convenient too. Maybe hotel management should consider to start their renovation plan. :)23 November 2013
2.5 star ratingFriendly staff , good location Hotel is old , need for renovation and not very clean as I have sensitive with dust , not feeling comfortable with the not clean room environment. The most terrible is there is no compensation after my daughter fall down in the room because poor of room layout and spend rm1800 in hospital, disappoint that looks hotel is no responsibility about this accident.Helly13 September 2015
2.5 star ratingReception and concierge staffs are very friendly. Very helpful to explain sightseeing places and patience to answer questions. Front desk manager were helpful to attend my feedback.Very poor and unfriendly response from in house operator. Requested item never deliver till reminded. Sent a replacement item but was found faulty. Poor recovery service. Anonymous 15 December 2015
4.0 star ratingThe location is very good and next to Komtar. The room had a comfortable bed and pillows, and also with a bath tub/shower. Furniture is very old. Anonymous 25 October 2015
5.0 star ratingexcellent location, nice and helpful staff, good free wifi, cheap room rate, super value, for sure will come back.wise01 October 2016
Business
  • Audio-visual equipment rental*
  • Business centre
  • Conference room
  • Fax*
  • Meeting room
  • Photocopier*
  • Printer*
  • Projector*
  • Secretarial service*
Catering
  • Banquet hall
  • Bar
  • Café
  • Non-smoking area
  • Poolside snack bar
  • Restaurant
  • Smoking area
Entertainment
  • Game room
  • Sun loungers
Facilities
  • 24-hour security
  • Airport Shuttle*
  • Babysitting service*
  • Bellboy service
  • Car hire
  • Currency exchange facilities
  • Electric kettle
  • Gym
  • Hotel safe
  • Late Check-out*
  • Laundry service*
  • Lift access
  • Local and international calls
  • Luggage room
  • Medical service*
  • Mobile phone coverage
  • Multilingual staff
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • Room service
  • Secure parking
  • Shop
  • Smoke detector
  • Transfer service
  • Valet parking*
  • Wi-fi
  • Wired Internet
  • YES Car park
  • YES Wheelchair-accessible
Health
  • Beauty salon*
  • Hairdressing salon*
  • Massage
  • Sauna
  • Steam bath
Hotel type
  • 24-hour reception
  • Adapted for disabled
  • Air conditioned
  • Bathroom
  • Business hotels
  • Connecting rooms
  • Family hotels
  • Games Room
  • Gym
  • Hotels with charm
  • Internet
  • Parking
  • Restaurant
  • Shower
  • Ski hotels
  • Spa
  • Swimming Pool
  • TV
Location
  • Disability-friendly rooms: 1
  • Double rooms: 195
  • Single rooms: 248
  • Suites: 16
  • Total number of rooms: 443
  • Year of construction: 1986
  • Year of most recent renovation: 2005
  • YES Connecting rooms
Meals
  • À la carte dinner
  • À la carte lunch
  • Breakfast
  • Breakfast buffet
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Set menu dinner
  • Snacks
  • Special dietary options
  • Vegetarian meal
Methods of payment
  • American Express
  • Diners Club
  • JCB
  • MasterCard
  • Visa
Room facilities (Standard room)
  • 220V power supply
  • Alarm clock
  • Bathrobes
  • Bathroom: 1
  • Bathtub
  • Cable TV
  • Carpeted floors
  • Children share the bed with parents: 2
  • Cot on demand
  • Desk
  • Direct dial telephone
  • Hairdryer
  • Hot tub
  • Housekeeping
  • Ironing set
  • Make-up mirror
  • Mini fridge
  • Number of bedrooms: 1
  • Pillow menu
  • Plug adaptor
  • Radio
  • Safe
  • Satellite TV
  • Shower
  • Slippers
  • Smoke detector
  • Soundproof room
  • Tea and coffee making facilities
  • Telephone in the bathroom
  • Toiletries
  • Towel menu
  • TV
  • Wake-up service
  • Welcome pack
  • YES Disability-friendly bathroom
  • YES Smoking rooms
  • YES Wheelchair-accessible
Sports
  • Aerobics*
  • Billiards
  • Fitness
  • Mini golf
  • Table tennis
Things to keep in mind
  • Children get free accommodation, meals payable on the spot
  • Deposit on arrival
  • Early Check-in
  • Early departure
  • Flight information required
  • Identification card at arrival

Services marked with (*) shall be paid at the establishment.

Jen Penang by Shangri-La

Nearby Hotels