Crown Metropol Reservation

 

Crown Metropol Hotel Melbourne - VIC

Sports and Entertainment
 
5.0 star rating
Location: Melbourne CBD
Address:
Whiteman Street 8
melbourne 3006
Phone: +392926211
Fax: +392926677

Hotel Information

Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel. Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.

Pictures

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
5.0 star ratingoverall all good very happy valet parking very expensive Anonymous 28 December 2015
5.0 star ratingall good no problems at all.06 August 2013
5.0 star ratingLocated close to Crown complex, very close to Melbourne CBD in convenience Quality restaurant selections Excellent facilities21 August 2013
4.0 star ratingNice Hotel in good locationinternet very expensive $25 day25 August 2013
5.0 star ratinglovely place to staynone16 October 2013
5.0 star ratingVery friendly staff. 07 October 2013
5.0 star ratingThis is the second time we have stayed in the hotel and enjoyed it thoroughly though only for one night this time. 20 October 2013
5.0 star ratingIt was beautiful and probably one of the best hotel I've been to.20 November 2013
5.0 star ratingClose to everything, perfect location. Lovely Ry 29 November 2013
2.5 star ratingfront line staff were very fast at check in & out and excellent mannersdirty coffee cups left in draw, accessories/soaps, towels were cheapAnonymous 12 February 2014
4.0 star ratingGreat gym for a hotel, good location in relation to south bank and the CBD, day spa is an added bonus, and breakfast was a great spread... Of course at $38 I would expect nothing less than a great spreadMy rental car was damaged whilst in the care of valet parking at $50 per day, an the lack of empathy an referral to "take the matter up with Victorian police" as the only option if I didn't want to take the duty managers word as gospel, "we have reviewed the footage and we are not at fault" was a very disappointing and sour note on stay. I simply asked for an appointment to review our car entering and leaving the car park without damage. As for the room, I guess if you like listening to your partner in the toilet as there is no privacy and your ok with your car bringing damaged, at what could be Australia's most expensive valet parking... Then yes this us a hotel for you. Personally we wont be back or refer it yo our friends and family... If only the duty manager on nights was maybe a little more capable of showing empathy and working through issues, this review would never be necessary. The staff professionalism typically Australian 4 star so if you want to be treated like every guest is a priority and personal conversations can wait until after work then maybe pay extra and stay elsewhere.Carl Baker31 March 2014
4.5 star ratingWe loved our stay at crown metropol it so beautiful, there staff are so helpful and friendly, can't wait to go back ??There is nothing negative about crown metropol hotel it's great. Anonymous 15 March 2014
4.5 star ratingPool was excellent.Shower pressure poor. No toothbrush/paste, didn't bring my own, caught out.Anonymous 14 May 2014
5.0 star ratingAmazing pool! Make sure you bring your swimmers.Had to pay for toothbrush and tooth paste, shaver, coomb (which is unheard of in 5 star hotel for me). They did provide shampoo, conditioner, bodywash, lotion, soap, shower cap and sewing kit for free though.Anonymous 09 May 2014
4.5 star ratingReally stylish rooms. Very comfortable, equipped with everything needed. Good service. A thoroughly enjoyable stay. Anonymous 30 June 2014
4.5 star ratingThis is our third time back & we are never disappointed. From the location through to the comfort & privacy it is hard to beat. We are looking forward to the next stay.Anonymous 11 August 2014
5.0 star ratingOne of my favourite hotels in Melbourne.Car parking was $50 per night. I feel this is excessive when one is spending big dollars staying at the hotel for a number of nightsLMD04 September 2014
4.5 star ratingHotel was fantasticSome of the restaurants at the crown entertainment complex and casino were very averageAnonymous 22 September 2014
5.0 star ratingBetter than expected but take swimmersSlow checkout Ellis16 November 2014
5.0 star ratingWe had a fabulous stay at the Crown Metropol. The staff were friendly and very obliging. The views from our room were breathtaking and with a late checkout we had the complete package. Anonymous 05 December 2014
3.5 star ratingRoom nice and clean. Bell boys staffs are friendly, helpful and knowledgable.Receptionist for check in a bit slow and not too friendly. COO01 January 2015
5.0 star ratingHad best sleep ever on the wonderful pillows and bed. The quietness of the room was out of this world. Have stayed here several times and cannot find any fault with the Metropol. Walking distance to all sporting events, shops, food etc. Staff were excellent - atmosphere best you can find. Even my husband commented on the high quality of the Metropol. Will stay here anytime we come to Melbourne.Glenys26 January 2015
5.0 star ratingI love eveything about this hotel!! I would definately be staying here again!Anonymous 13 August 2015
5.0 star ratingLoved it! Pool and spa were fantastic! Restaurants were easily accessible and all within walking distance. Shopping precinct was close by and again all within walking distance!Leo17 January 2017
2.5 star ratingHaving booked 2 king Rooms for my Bridal Party and Family the night before/of my wedding I was VERY disappointed to say the least. Customer Service was extremely poor. Check in staff were unfriendly and had a no care attitude. I called the week before and the morning of enquiring about an earlier check in. All your staff seem to have differing opinions/knowledge of hotel policy. I had also enquired about having my Wedding gown Steam Ironed a few weeks prior and was told it would be no problem. I also phoned between approx 9-10am on Fri 13th Jan (the morning of our check-in) to ask how I go about getting it done once I was to arrive at the hotel. The lady I spoke to informed me to call down to reception once I arrived and someone would come and collect the gown from my room. Upon checking in and arriving to my room I phoned and spoke to a gentlemen, who I believe was the head of Laundry at the hotel. He told me this service was not available and I was misinformed. I told him that it was for my wedding and it wasn't good enough. I had phoned the hotel twice before arriving and told that this was a service that was available. He then phoned around and rang me back in my room to tell me that he found an independent company that would charge me a minimum of $400 however they could not pick my dress up from the hotel and could not guarantee it would be back my midday on Sat 14th (the day of my weeding). I told him I don't this was ABSOLUTLEY useless information as it was of NO help at all. No other alternative was offered, and once again a NO CARE ATTITUDE!! He then told me my best option would be to go and purchase my own steamer. In between phone calls with this gentlemen at the hotel I was also on the phone to a girlfriend who was in the car driving to Melbourne for my wedding at the time. I had explained the situation to her. She was actually booked in to stay at Crown Promenade. She then phoned Crown Promenade ahead of checking in to ask them if they had a steamer. They did, She explained the situation to them and they said they would deliver the steamer to my Room at Crown Metropol. Meanwhile I was walking the streets of Melbourne with my bridesmaids (in the rain mind you) trying to find a store that sold a steamer. In the interim before speaking with my girlfriend I had purchased a steamer from Harvey Norman. 1. I do not understand why I was told(on two occasions) when I had phoned to enquire about having my garment steamed that it wasn't an issue. 2. The Crown Promenade had a steamer. Being that this was for a wedding party (the BIIGGEST day of someones life)....why was this not offered as an alternative rather than sorry you were misinformed....we don't care and not out problem. Extremely disappointing for a large chain such as CROWN! Anonymous 24 January 2017
4.5 star ratingHotel location was great Staff were great And hotel was very niceYou only get free complimentary wifi for 2 devices for a period of up to 24hours. I think this should change to how ever many devices for how ever long you stay. Free wifi for whole stay.Anonymous 26 January 2017
4.0 star ratingNice view easy check in. Room tidy and clean. Parking had good rates in multi storeyHeating turned up when out of room after being turned down considerably as room too hot. No real privacy in bathroom. Staff not very knowledgable about the parkingZomake27 June 2016
3.0 star ratingI have lost an ear ring in their hotel and I reported to them but so far no replies. Bee09 August 2016
5.0 star ratingLoved the spaciousness of the hotel clean bright and beautiful light coming through the whole complex When signing in they don't tell you that you need the key to start the elevator or use the key for your lights in the room. As we where on the elevator with door closed and not moving A bit scared. Anonymous 17 August 2016
5.0 star ratingWe had a great weekend the room was very clean And we had a very enjoyable experience. ThankyouDegani the resturaunt we attended for breakfast Was a let down. The staff did appolojize for a huge delay Approximately 1 hr. We ended up leaving without my wifes Breakfast as it was not ready. However they did give us a refund for my wifes meal. Anonymous 29 September 2016
5.0 star ratingThe valet Mick was fantastic,helping us on such a rainy day .He was worth the extra money.Thank you .Anonymous 16 September 2016
5.0 star ratingHave stayed at Crown Metropol a few times and never been disappointed. Best pillows in Melbourne! Also great professionalism and service from all the staff on duty during our stay - went out of their way to help and always with a smile!Anonymous 30 April 2016
Business
  • Business centre
  • Conference room
  • Fax
  • Meeting room
  • Photocopier
  • Printer
Catering
  • Bar
  • Restaurant
Entertainment
  • Casino
  • Nightclub
Facilities
  • 24-hour reception
  • Babysitting service
  • Bellboy service
  • Currency exchange facilities
  • Gym
  • Hotel safe
  • Laundry service
  • Lift access
  • Local and international calls
  • Luggage room
  • Medical service
  • Mobile phone coverage
  • Multilingual staff
  • NO Car park
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • Room service
  • Shop
  • Smoke detector
  • Transfer service*
  • Valet parking*
  • YES Wheelchair-accessible
Health
  • Beauty salon
  • Hairdressing salon
  • Hot tub
  • Massage
  • Sauna
  • Spa centre
  • Spa treatments
  • Steam bath
Hotel type
  • 24-hour reception
  • Adapted for disabled
  • Air conditioned
  • Bathroom
  • Business hotels
  • Design
  • Gym
  • Heating
  • Hotels with charm
  • Hotels with spa
  • Hot Tub
  • Internet
  • Restaurant
  • Shower
  • Spa
  • Swimming Pool
  • TV
Location
  • NO Connecting rooms
  • Total number of rooms: 658
  • Year of construction: 2010
  • Year of most recent renovation: 2011
Meals
  • À la carte lunch
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Snacks
Methods of payment
  • American Express
  • Diners Club
  • JCB
  • MasterCard
  • Visa
Room facilities (Standard room)
  • Alarm clock
  • Bathrobes
  • Bathroom: 1
  • Cable TV
  • Carpeted floors
  • Children share the bed with parents: 1
  • Desk
  • Hairdryer
  • Housekeeping
  • Individually adjustable heating
  • Ironing set
  • Minibar*
  • Mini fridge
  • NO Smoking rooms
  • Number of bedrooms: 1
  • Pay movies
  • Safe
  • Shower
  • Slippers
  • Smoke detector
  • Tea and coffee making facilities
  • TV
  • Wake-up service
Sports
  • Fitness

Services marked with (*) shall be paid at the establishment.

Crown Metropol

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