Osterley Park Reservation

 

Osterley Park Hotel London

Room
 
3.0 star rating
Location: Brentford
Address:
Great West Road 764
london Tw7 5na
Phone: +02085689981
Fax: +02085697819

Hotel Information

This Tudor-style hotel is conveniently situated in the west of London, at less than 10 km from Heathrow International Airport. It features a restaurant, a bar and free parking. Osterley underground station is within a 10-minute walk, providing easy access to Central London. Osterley Park can be reached within a short stroll; Twickenham Rugby Stadium is less than 5 km away.

Pictures

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
4.5 star rating The staff were brilliant .The beds were really comfortable. The bathroom floor and some wall tiles need to be regrouted, extreemely mouldy. Repaint with bright colours wouldn't go a miss. Also new carpets, some areas were too warn out. 01 September 2009
4.5 star ratingVery nice staff, professional. The shower didn't work perfectly. It took me a very long time to get the shampoo out of my hair.Zau19 September 2009
4.5 star ratingthe room was nice and clean. The stuff was friendly.The shower was not the best one, and the pressure of the water was quite low. The hotel is situated a bit far from the city center.30 September 2009
3.0 star ratingLow price.Not very clean. Some lights didn't work.06 October 2009
4.5 star ratingclean, freindly, cheap perfect for usnone30 September 2009
3.5 star ratingWas ok the the money we paid for it, we just wanted somewhere close to the city that was cheap so basically a bed. Parking was free, Underground is within walking distance, allow about 15 min walk. close to airportIs quite dated but that wasn't really an issue, air freshener used is slightly overpowering09 October 2009
4.0 star ratingThe Staffthe Breakfast29 October 2009
4.5 star ratingstaff were so friendly couldn't do enough for us01 November 2009
3.0 star ratingPretty cheap for London night Good value for money.It should not call itself as 3STARs, I think. At most it is 2*.18 November 2009
4.0 star ratingWe were happy that the maid made the bed with extra blankets when she noticed that we had taken them out off the shelf and used them. The room was large and the bed was comfortable. The water pressure of the shower was terrible, and the temperature temperamental. Of the 3 nights we stayed, twice we had to get our room swipecard re-programmed at reception because it had stopped working. On one of these occasions we had to wait a while before someone came back to the reception. The kettle was filled with limescale and when we boiled water with it (after washing the kettle) the water was still very dirty and we could not drink it.J, Manchester23 December 2009
4.5 star ratingThe staff were all friendly and helpful, and the curry I had was amazing and was a good size portion/value. Room service was at no charge which was great as with my 6yr old son and didn't want to wait til resturant open later to eat with him; service was prompt once I was able to get hold of them. The room was fairly basic but served the purpose, tea/coffee provided, tv basic 5 channels, and reasonable toiletries provided, oodles of hot water and was ideally located for getting about london. For the cost of the room I was very pleased. Parking also available at no charge. Initially it was difficult to get hold of room service, the phone simply could not connect to it directly, but they called back once I had called to reception. The pub meals were limited and the cheese sarnie my son had in the room used processed cheese instead of something a bit more decent, however that is only one small complaint and down to individual taste..my food was really great. Aeroplanes start flying into Heathrow around 0600 I guess as didn't hear them much before that, though the noise not overly intrusive.Bopper1629 January 2010
2.5 star ratingit was cleanroom is not good , foods not good, staff were not professional31 December 2009
4.0 star ratingVery clean, nice bath to have a relaxing soak! Although I was in a room that had not yet been refurbished, it wasn't bad at all and the room was quite big. Bus stop opposite the hotel which took 5 mins to/from get the the tube station, otherwise it was a 15 minute walk. I was above the kitchens so had the constant 'hum' of the extractor fan, noise from the kitchen below and cooking smells.businesstraveller22 January 2010
4.5 star ratingThis hotel as always a pleasure to stay in. Staff are superb and the rooms are large and clean. Shop around for a good rate and you wont be disappointed22 January 2010
4.0 star ratingnice big room for a good price.noise from the pub below. in room 3602 January 2010
4.0 star ratingcheck in very quick and easybetter sound proofing24 January 2010
4.5 star ratingVery good valueRoom a little dated12 July 2010
2.5 star ratingI got a very cheap price for this hotel.Indian music playing loudly, and food was awful.28 July 2010
4.5 star ratingstaff very helpful, in the middle of refurbishment so not as sorted as it could be, but no real compalints.hairs in the bath, directions to hotel could be better as got lost walking from station.carolyn03 August 2010
5.0 star ratingexcellent05 August 2010
3.0 star ratingDespite delay in check-in. Staff were extremely helpful and welcomingQuality of bed extremely poor. Replaced with equally poor quality bed.CelticWarrior26 July 2010
3.0 star ratingGutes Preis-Leistungsverhältniss, grosser Parkplatz, S-Bahn AnschlussDirekt an stark befahrener Strasse07 September 2010
4.5 star ratingthis hotel is nice~check in fast...staff nice...room clean..big bed...shower water small....bit warm as only 1 window available....wlin13 September 2010
2.0 star ratingDie Sauberkeit des Hotels lässt stark zu wünschen übrig. Die Fenster waren so schmutzig, dass man kaum hinausschauen konnte. Die Bettwäsche war fleckig, im Bad waren noch Haare von den Gästen, die zuvor in dem Zimmer gewohnt haben. Beim Frühstücksbuffet hing am Geschirr noch der Dreck vom Vortag. Die Tischdecken sahen so aus, als hätten sie noch nie eine Waschmaschine gesehen. Das Hotel ist definitiv nicht zu empfehlen. 23 September 2010
3.0 star ratingBettwanzen im Bett, SauereiIchisichisichisich01 September 2010
2.0 star ratingThe room was a disgrace. It looked nothing like the pictures.It was dull and old. The facilities were unsatisfactory. I needed a glass of water at 11.00pm and they told me I could not get one because the bar was closed and i ended up having to drink the bathroom water. I ordered a double room and got two single beds put together. The staff were not helpful at all when we asked for information about the area. I went to the restraunt for the first night and I wouldnt even give my dog the food that they gave me and my partner. I would not reccommend this hotel to anyone.ANGRY12 September 2010
4.0 star ratingFür diesen Preis ein gutes Hotel03 October 2010
3.0 star ratingDas Personal war sehr freundlich und dass man 24 Stunden einchecken kann, war auch erfreulich.Für ein 3 Sterne Hotel hatte ich mehr erwartet. Das Gebäude in dem unser Zimmer war, erinnerte mit mehr an ein Motel. Mit balkonartigem Außengang. Das Frühstück war in Ordnung, jedoch befand sich der dafür genutze Raum gerade im Umbau. Zwar wurde die freie Nutzung einer Wellness Anlage als Ausgleich angeboten, bei einem 3-tägigen Aufenhalt jedoch nicht nutzbar. Außerdem ist es von der U-Bahn Station bis zum Hotel doch etwas weiter zu laufen. Die Busanbindung ist aber gut, sodass dies kein so großes Problem darstellt.19 October 2010
1.0 star ratingI found the welcome and subsequent service friendly and efficient and pleasant. The room was perfect. Clean, comfortable and well appointed. I had selected the hotel because it was within easy reach of LHR airport, enabling me to visit the city, see friends, and later depart for USA without the inconvenience of getting out of London on the morning of travel. After booking I heard of adverse, negative , critical reviews of the hotel (noise, poor views from rooms .....) on the internet, all of which were aggressive and semi-literate. I found all the criticisms to be unfounded and was pleasantly surprised at the agreeable sojourn I experienced. Marteldoro29 November 2010
1.5 star ratingkeinekliff02 December 2010
3.5 star ratingEs war sauber, Allerdings hatte unser Zimmer, speziell das Bad schon bessere Tage gesehen. Aber zum "nur " schalfen passt das.23 February 2011
3.0 star ratingRoom was good but not staffs. Waited almost 45mins to check in and noise from the pub downstairs.24 February 2011
2.5 star ratingNoneJust 1 single bed and superkingsize bed for 4 people. This meant 3 of us had to share a bed made for 2 people. Very disapointed and may not use this site again to book a room as description is very misleadingJp03 February 2011
3.5 star ratingGood location, and easy to park. Would go back but once the refurb has been completed. Good value for money though.The decor was a little dated and there were clear signs that a refurb was required. I did notice in the welcome book that there was reference to the hotel currently udergoing refurb. Annmarie6617 May 2011
1.0 star ratingWhen I arrived there they said there is no room for me and they send me to Etap hotel which is no stars hotel instead of 3 stars hotel, they refused to let me stay and refused to send me to an equivalent 3 stars hotel. My vacation was too bad because of this. hn13 May 2011
4.0 star ratingBudget price, good location, friendly professional staff, clean rooms, free secure car parkingRoom(s) could benefit from better maintenance / care and attention to detail, fittings although clean were in need of care and attention, sealant around the bath, loose wc tank and badly fitting door frame with massive gaps and not all light switches working are examples.Billg21 June 2011
4.5 star ratingrooms good size,beds comfortable and cleanhotel in need of TLC carpets need shampooing and a lick of paint on the wallskevb21 November 2011
1.5 star ratingPoor service (waiting at reception for some time before I had to look for someone). Room obv not cleaned thoroughly as underneath the trouser press there was an old photograph of a random woman and child. TV plug sparked as switched on, didn't stay on for long and signal was bad when it did stay on. Dirty carpets in room and stairways. 17 January 2012
3.0 star ratingfriendly reception on arrivalcorridor needs TLC. Room door warped had difficulty shutting securely.14 February 2012
3.0 star ratingIt was a room that had a bedHas a fridge in room that don't work holes in the walls tiling with grout missing no locks on windows room service book wrong prices wrong food items pictures make it look better than what it is.Jaymc0427 May 2012
3.5 star ratingThe room was hugeThe six lane freeway just outside the window made it hard to sleep at night.Justme01 October 2012
2.5 star ratingroom was above the pub, this was very noisy, very creaky and not well maintained22 April 2013
2.5 star ratingStaff friendlyRoom stunk bed frame was broke with pillows stuffed in to keep mattress up bed smelled of feet odor04 June 2013
3.5 star ratingBasic room with a double bed. The room was very clean, particularly the bathroom, and the bed was more comfortable than we thought it would be. The free wifi was also a nice little perk, as we were expecting to have to pay for it. Good location, quite close to Heathrow Airport.I think it was quite overpriced for what it was, but taking into account the fact that it is so close to a major airport, the price is somewhat [but not completely] justifiable/understandable.X. Panda17 July 2013
3.5 star ratingVery convenient for our purpose - 15min walk to the tube and 10min walk to Osterley Park. Good value for money but booked at a discount rate through a subsidiary site and didn't have breakfast which looked pricey. Large clean room with coffee/tea, fridge and large televisionVery low water pressure with extremely hot water made showering a chore - don't even contemplate trying to fill a bath unless you have a film to watch and nothing to do for the evening. Soap dispenser broken so liquid soap left in a plastic cup on the sink.23 August 2013
2.5 star ratingWas reasonably situated 15 min walk to tube Or 5 min drive free parking a plus Arrived early after a long journey from Manchester driving (11.30) just wanted to check in and relax for a while Was told check in was not til 2:30 either leave your bags and come back Or pay £15 extra per room(2) what a choice not happy about that30 October 2013
Business
  • Conference room
Catering
  • Bar
  • Non-smoking area
  • Restaurant
Entertainment
  • Game room
  • Pub
Facilities
  • Garden
  • Laundry service
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • NO Wheelchair-accessible
  • Room service
  • YES Car park
Health
  • Hairdressing salon
Hotel type
  • 24-hour reception
  • Bathroom
  • Business hotels
  • Games Room
  • Heating
  • Internet
  • Parking
  • Restaurant
  • Shower
  • TV
Location
  • Annexe (s): 1
  • Double rooms: 30
  • NO Connecting rooms
  • Number of floors (annexe): 1
  • Number of floors (main building): 1
  • Single rooms: 9
  • Suites: 6
  • Total number of rooms: 60
  • Year of construction: 1990
  • Year of most recent renovation: 2008
Meals
  • À la carte dinner
  • À la carte lunch
  • Breakfast
  • Breakfast buffet
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Set menu dinner
  • Set menu lunch
Methods of payment
  • American Express
  • EC
  • Maestro
  • MasterCard
  • Visa
  • Visa Electrón
Room facilities (Standard room)
  • Bathroom
  • Bathtub
  • Central heating
  • Cot on demand
  • Direct dial telephone
  • Hairdryer
  • Individually adjustable heating
  • Ironing set
  • Minibar
  • NO Disability-friendly bathroom
  • NO Smoking rooms
  • NO Wheelchair-accessible
  • Shower
  • Tea and coffee making facilities
  • Trouser press
  • TV
  • Wake-up service
Sports
  • Billiards

Services marked with (*) shall be paid at the establishment.

Osterley Park

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