Mercure Tunbridge Wells Hotel Reservation

 

Mercure Tunbridge Wells Hotel Sevenoaks

Bar
 
3.0 star rating
Location: Sevenoaks
Address:
Tonbridge Road, Pembury
tunbridge Wells Tn2 4ql
Phone: +01892 823 567
Fax: +01892 823 931

Hotel Information

This well-appointed hotel is housed in an 18th Century Georgian oast house in the heart of the quiet Kent countryside within easy reach of London. Located just three km from the nearest railway station this atmospheric hotel is also ideally located for the many attractions of the Royal Borough of Tunbridge Wells, with its fine restaurants, lively pubs and peaceful parks. The tastefully decorated bedrooms feature all the home comforts modern travellers have come to expect, including flat-screen TV and many other thoughtful details including a welcome tray and toiletries. Corporate travellers will appreciate the state of the art meeting facilities and guests can pamper themselves at the stunning health club and fitness centre with heated indoor pool and spa. The hotel's restaurant offers excellent cuisine and the welcoming bar is ideal for a relaxing drink after a busy day.

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
2.5 star ratingIn a nutshell, the hotel looks very tired and worn and could do with a complete refurbishment.Anonymous 29 December 2015
2.5 star ratingRoom and bedding of acceptable cleanliness standard.Check in: there weren't enough staff and we had to wait for some time to check in, perhaps others were setting up for the wedding party that they happened to be hosting that night. We were given vague directions to the room in a nonchalant manner and given no details of where breakfast was or what times it was available, use of the pool etc. Facilities: the whole place just feels a little run down. There were several poorly repaired holes in the wall of our room and although clean the place felt dated and cluttered. The additional single bed in the double room felt unnecessary. The spa pool was not working and there was no sign or notification of this so we spent some time attempting to conquer the system of starting it to no avail! Breakfast: there was no one to welcome us to breakfast so we seated ourselves only to be accosted 2 minutes later and chastised for not telling them our room number. We were ushered to the desk and our room number taken. No additional details were offered, no welcome, no smile, no service! So we helped ourselves to food and then could not find tea or coffee so asked someone. He said you have to ask for it! So we did. Also no mention that you were able to ask for eggs cooked to your liking. Service: poor to non-existent. Will not be staying again!BernieB27 January 2015
Business
  • Business centre
  • Conference room
  • Meeting room
  • Photocopier
  • Secretarial service
Catering
  • Bar
  • Restaurant
  • Restaurant
Facilities
  • 24-hour reception
  • Garden
  • Hotel safe
  • Hotel safe
  • Laundry service
  • Medical service
  • Newspaper stand
  • NO Garage
  • Room service
  • Wi-fi
  • YES Car park
  • YES Large pets allowed (over 5 kg)
  • YES Small pets allowed (under 5 kg)
  • YES Wheelchair-accessible
Health
  • Hot tub
  • Massage
  • Sauna
  • Sauna
  • Solarium
  • Steam bath
Hotel type
  • 24-hour reception
  • Adapted for disabled
  • Air conditioned
  • Business hotels
  • Hot Tub
  • Internet
  • Parking
  • Pet friendly Hotels
  • Restaurant
  • Spa
  • Swimming Pool
  • TV
Location
  • NO Connecting rooms
  • Total number of rooms: 84
Methods of payment
  • American Express
  • MasterCard
  • Visa
Room facilities (Standard room)
  • Hairdryer
  • NO Smoking rooms
  • YES Disability-friendly bathroom
  • YES Wheelchair-accessible

Services marked with (*) shall be paid at the establishment.

Mercure Tunbridge Wells Hotel