Grand Hotel Excelsior Reservation

 

Grand Hotel Excelsior Malta

Room
 
5.0 star rating
Location: Valletta
Address:
Great Siege Road
valletta Frn 1810
Phone: ++35621250520
Fax: ++35621250522

Hotel Information

Featuring a prime position on the doorstep of Valetta, a Unesco World Heritage Site, this upscale establishment offers the ideal base from which to explore all the major attractions, culture and historical architectural treasures this beautiful region has to offer. This hotel prides itself on providing guests with an unrivalled accommodation ideal whether for business or leisure. All the guest rooms ooze charm and character, and have been elegantly appointed combining exquisite comforts and state-of-the-art amenities. The passionate chefs will inspire even the most discerning visitors with exquisite flavours from all around the world, and the spa offers an atmospheric space ideal to restore body and mind. Those travelling on business can take advantage of the meeting facilities equipped with cutting-edge technology and offering exceptional services to host any kind of event.

Pictures

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Reviews

RatingPositive PointsNegative PointsReviewerStayed
3.0 star ratingVery elegant common areas.I booked Twin Delux Room but was allocated Kingsize Delux.. this was not appropiate because I was travelling with my teenage daughter... I was re-allocated another room but this was a downgrade from the delux size room previously booked, i was only staying for one night and they gave me the 2nd floor room looking over the outdoor dining area.. There was a private party planned that night with a live band right outside our window.. we complained again and was moved a second time, but it was so much hassel that it spoilt the time we had planned and we decided to spend most of our time away from the Hotel... I have stayed at nearly every 5* hotel in Malta and this was the most disappointing of them all.Marcus Rocky Maxius08 August 2011
4.5 star ratingGreat location. Swimming pool excellent. Breakfast good quality food on offer and pleasant service and surroundings. Quite enjoyed the boat show during our stay; brought the place alive. Housekeeping very helpful - thank Justine in particular. Staff very courteous.Put more staff on reception pls. Its a slow experience.27 September 2011
4.5 star ratingNice location and great pool and patio area. Really good food and helpful staffHaving to pay for the internet usage in such a grand hotel seemed a little odd though03 July 2012
4.5 star ratingGreat Food and very attentive staff. Outside pool areas very good.Carpets in room a little marked.Fastfisher05 October 2012
5.0 star ratingWe found the location of the hotel very convenient to Valetta. The staff was very helpful and we enjoyed conversing with Heathcliffe, one of the front end staff. The hotel facilities were very nice. We would recommend the hotel to our friends.The air conditioning was not adjustable.Bob22 October 2012
4.5 star ratingSehr freundlicher Empfang, zuverlässiger ServiceAusstattung der Zimmer, v.a. Bäder, bedarf der sorgfältigeren Pflege10 January 2013
4.0 star ratingWonderful location, staff fantastic and great range of bars and restaurants. Pools indoor and out, although the latter was too cold to use just yet. We travelled with our ten year old son who used the indoor pool daily and he was able to join us for a pre dinner drink in the bar. The Spa staff very friendly and both this and the hair salon very nice. Food and drinks well priced and easy to explore many venues from here. Taxis nearby as well as on site cars. Circa 15mins from airport and costs about euros 15. Fridge empty to stock up as you pls and local shops have well priced wine, soft drinks and food if required. You do get bottled water each day delivered by housekeeping and room service reasonably priced.Our air conditioning was not working correctly. An on site serviceman did attend to our complaint within ten minutes but nothing changed. The carpet and general decor needs to be replaced in room 904 as dated and not up to 5star status. The numerous steps down or from Reception could be very difficult for someone with limited mobility, although there is a hilly road if easier close by. Not a hotel for more lively children as lots of corporate and wedding events going on. Staff wonderfully friendly and always on hand to assist. Will return. Dee14 April 2013
5.0 star ratingStaff very professional and helpful. Good facilities, plenty of space for eating and relaxing. Understated musical entertainment in the lounge bar was excellent on the occasions we heard it.For anyone with mobility issues or aversion to steps, the graduated eighty eight steps to climb or descend when going out or returning can be off putting after several days. Buffet service for breakfast and dinner doesn't always fit when a waiter served meal is what would be preferred for a special occasion. I wouldn't let the above put me off returning to the hotel. Managers may look at this and think of options they could implement.Rossis06 May 2013
4.5 star ratingThe price applied by hotel was not the one quoted by you for a room sea wiew: to have the roomfront sea we have paid 90 euros more21 May 2013
4.0 star ratingThe hotel is beautifully positioned with views across a lovely bay. Room was clean and well appointed. Staff were extremely polite and attentive. The cleaners were excellent with regular refreshes and a turn down service. We booked half board but were unable to enjoy the Sunday lunch buffet as it was fully booked. This was a disappointment as I didn't expect to have to book a meal with a half board reservation. 02 June 2013
4.0 star ratingVery good location, nice to have access to a swim in the sea. Nice and friendly staff.A minibar where you have to order things one day ahead is an unconvenient minibar. Also there are quite a few inconvenient structures, too many forms to fill in and too many deposits to pay. The menu (what is offered at which time) at the Tiki Bar changes so often it is impossible to plan for.Ingebjørg Tonne21 June 2013
4.5 star ratingIn beach bar food and drinks could be better...x06 June 2013
4.5 star ratingLovely hotel, in a quiet location on the water's edge. Don't expect loads of nightlife as it doesn't happen around this hotel. But then that is only a short taxi journey away. Staff are very friendly. Rooms are very clean. I would definitely recommend it.Food is expensive within the hotel. But there are plenty of other places to eat not too far away.CCM06 July 2013
 Arrived at 2100 to be told the hotel was overbooked and had to drive 10 miles to find another hotel Neither the hotel or booking site contacted me to offer an alternative Would not use either in the future.06 July 2013
5.0 star ratingVery pleasant hotel in good location for Valetta. Short transfer to airport.28 June 2013
3.5 star ratingLage optimalzuviel unqualifiziertes Hilfspersonal21 July 2013
4.5 star ratingIt is ok allLeonardo columbo23 July 2013
5.0 star ratingBeautiful and clean hotel with friendly and helpful staff.natcolldog24 July 2013
4.0 star ratingFirst class customer service and excellent facilities. Room a little dated and dark, window overlooking wall so no views. Air con failed the first few days. Food in hotel very expensive.Heidi Stevenson16 August 2013
4.5 star ratingExcellent staff - friendly but efficient. Beach are is a huge bonus for VallettaNothing that wouldn't be viewed as excessively picky!Teifi Burry Port23 August 2013
5.0 star ratingBeautiful hotel. Nice swimming aerea. Very friendly atmosphere and staff.No comment23 August 2013
4.5 star ratingVery well presented hotel with polite professional and friendly staff in good location. All hotel amenities were excellent and couldn't have wished for any more. The food was excellent. Previous reviews had said that the breakfasts were really good and that was true. So much choice of food also when we ate in the hotel's Admirals Landing restaurant (buffet) in the evening. Lounge area really lovely place to relax in the evening with great views and even some entertainment, but also there were lots of other places to sit and relax if you wanted to. Pool areas were good and never too busy either. Definitely recommend this hotel and we would return to if we holidayed there again.Hotel room was had no view - literally had the view of a bastion wall. Asked if we could be repositioned but was told that no other rooms available but could be upgraded if we wanted to pay extra so we stayed put. Room toiletries were not all replenished daily, air conditioning in room could have been more powerful. Meat in the evening buffet was over cooked and therefore tough and chewy. Bashed my leg on the indoor swimming pool steps - I think that these could have been lit up to help avoid this.Foodie11 September 2013
4.5 star ratingNice hotel with good ambience. Good size bedroomHot water in bathroom was a problem09 September 2013
4.5 star ratingWell presented, clean and friendly hotel minutes from central Valletta. Easy check in and check out, excellent facilities and a good overall experience. Terrible coffee! For a five star hotel, you expect decent coffee and not some nasty stuff pumped out of a machine. We had to go out of the hotel to find decent coffee. While breakfast and dinner were excellent, lunch was less so. The Tiki bar on poolside had a very good menu but not for lunch - nothing in the of light snacks like sandwiches. There was an alternative menu but that was only for while you sat on your sun lounger. If you wanted to sit out of the sun in the pool-side restaurant (where no dress code was enforced and people often just sat in their swimming costumes but five star prices were charged) the snack menu was not available. Odd as the waiting staff and even the kitchen was the same! Not a big deal but worth considering if you aren't a big lunch eater. PDALE 30 September 2013
4.0 star ratingWonderful setting and ambience. Well situated.Staff interactions were rather mechanical. We got the impression we were tolerated rather than welcomed. Rooms were cleaned very late in day after we'd returned from activities.Alison05 October 2013
4.5 star ratingVery nice hotel close to the main streets in Valletta. Clean, quiet rooms.The check in and check out procedures were onerous and time consuming.21 October 2013
4.0 star ratingBooked a last minute deal at a reasonable price. Room only and we ate out for all meals as we prefer using local eateries. We had a very good stay at the Excelsior. The location, pools and Gym facilities are very good. We paid to upgrade our room to one with a balcony. The room was identical and the upgrade a bit pricey but we thought it worthwhile. The pool restaurant/bar is closed in the evenings so there's no outdoor dining/drinking area.M28 October 2013
2.5 star ratingLovely view over the harbourToo many stairs , carpets badly stained in rooms, hotel needs upgrade to be class a 5 stars Blaz09 November 2013
5.0 star ratingGood location, nice and large room, noiseless and cosy, well organized hotel transportation system.Wifi internet system was slow and blocked sometimesJuho04 November 2013
3.5 star ratingGreat breakfastCigarette smoke and sewage odour in the room. Old durty carpet. We were invisible to the bar personnel and took our business elsewhere.02 November 2013
4.5 star ratingstaff professionalismJulio25 March 2014
5.0 star ratingTook the trouble to present a card and a bottle of wine for my birthday- well done. Staff very friendly and efficient. Omelettes at breakfast a wow. Bedroom carpets were clean but stained- although stains probably would not have been visible if the carpets were a more durable colour so not a problem for me. Hotter tea at breakfast would be good!!! Poor range of suggestions for sightseeing- seemed very restricted to selling their own tour products. Steep steps to the front of the hotel may restrict older or disabled clientele- some sort of courtesy bus to the bus terminus would be useful. Anonymous 21 April 2014
5.0 star ratingI found the staff extremely helpful and professional and each time I have stayed at this hotel - this was my fifth time- there have been improvementsHugh Storey08 June 2014
4.0 star ratingNice Pool. Nice Beach Front. Wifi good. Toilets and Beddings good.Good parking garage. There was a cockroach in my room. Quite a steep upslope to the main city centre (They shld have a shuttle service) WK30 June 2014
4.5 star ratingThe staff were very polite efficient and helpful. The pool area was extensive, with views across to Manoel Island and Sliema. I only used the dining room for breakfast and found that it was well organized with a good selection of food. After checking out we were able to store our suitcases until we were ready to leave and were provided with a clean courtesy room in which to freshen up.The carpet in the room was badly stained and the flexible pipe to the shower head had a hole in it which sprayed water. Neither of these affected the enjoyment of our stay but are not what we would expect of this class of hotel. Because of the large amount of steep steps from the hotel forecourt to street level, anybody who had difficulty walking would need transport in order to be able to leave the hotel.Andrew22 July 2014
4.0 star ratingThe quietest I have stayed in in the last 5 years as business traveller, best night sleep ever. Hotel is very close to city centre and airport. only small issue food choice after midnight is limited to two sandwiches which was poor! Anonymous 01 August 2014
5.0 star ratingAlways satisfied when we visit Grand Hotel Excelsior, relaxing and fantastic hotel everything high to standard :)Amanda Xuereb19 August 2014
5.0 star ratingKaikki toimi hyvin. Upea huone ja näköala altaalle/ merelle. Aamiainen hyvä ja monipuolinen. Henkilökunta ystävällistä.Sisä- ja ulkoallas ja meressäkin pysty uimaan. Vallettan keskustasssa paljon mäkiä jos poikkeaa pääkadulta. Hotellista meno " keskustaan " vaatii kuntoa, jossa melko jyrkkä ylämäki.Ei mitään negatiivista.Hai01 November 2014
3.5 star ratingGood location and cleanNeeds painting, breakfast was understaffed and had to wait for bowls and glasses. Anonymous 07 April 2015
3.5 star ratingReception staff depends who you get. Some are helpful! Good location. Handy for airport. Can be noisy from road traffic if in a particular room.not always flexible to customer needs.Bennor02 June 2015
4.0 star ratingFacilities and location of the hotel were great. Reception and concierge staff were very goodRoom service was very slow and the waiting staff around the pool were understaffed when we had lunch they said there were only 2 people in the kitchen so food was very slow and average quality. The staff around the pool needed more training over the menu and how to give good service. However it didnt ruin our staySoph06 June 2015
4.5 star ratingPerfect location of pool beautiful viewMy only complaint was the hairdryer which was attached to the drawer. Think they should invest in quality hair drying equipment.Anonymous 25 June 2015
4.5 star ratingThis hotel is well located , has superb facilities and great staff and are very attentive,Anonymous 20 August 2015
5.0 star ratingStaff were very helpful and friendly Room was clean and big for a standard room with a big bath tub! The room was cleaned daily Facilities were excellent, pools were both clean and well maintainedAnonymous 04 October 2015
5.0 star ratingFantastic Anonymous 07 July 2017
4.0 star ratingFood not fresh.Anonymous 04 July 2016
4.5 star ratingThe staff are excellent, very friendly and helpful, especially Charlene.When you consider that a nice cheap breakfast in Valletta town is a very short walk away €14 for breakfast seems too much.Anonymous 28 August 2016
5.0 star ratingWould stay again and recommend to other families = all staff very helpful no problems left unanswered shayo12 August 2016
4.5 star ratingGreat hotel, elegant and beautiful. Fantastic staff - nothing was too much trouble. Amazing food - breakfast was extremely well catered for, with everything one could ask for and more. Bar food was very good restaurant quality. Great facilities including indoor and outdoor pools. Indoor pool was heated, and open 24 hours, so a quiet late night dip was possible. Well located to see all of Malta, 5 minute walk to the main bus terminal in Valletta, which is also right next to the main shopping streets and restaurants. Would only stay here if visiting the south of Malta.Anonymous 04 September 2016
4.5 star ratingExcellent staffNoneAnonymous 24 September 2016
5.0 star ratingHjälpsam och trevlig personal! Bra läge och service. Härlig pool och strand med solstolar och parasoll. God och varierad frukost.Marianne05 September 2016
3.5 star ratingStaff were well trained and mostly very efficient, although struggled with a busy breakfast and housekeeping woke us twice.. Facilities were generally good.Woken on two successive mornings by banging in the adjacent corridor, where repairs were underway. We should have been notified or allocated another room during this time, as it was very early.Anonymous 26 September 2016
4.5 star ratingLocation walking distance from. Valletta centre. Views. Space. Good breakfast buffet. The stairs leading to the road may be difficult for some people. The dinner buffet is very average. Anonymous 08 August 2017
4.0 star ratingComfort The hotel could use a good interior designer who would be able to make the hotel more contemporary and appealing. E.g. the famous worldclass Dirk Jan Kinet.Pieter 04 January 2016
Business
  • Business centre
  • Conference room*
  • Meeting room
  • Secretarial service
Catering
  • Bar
  • Café
  • Highchairs
  • Non-smoking area
  • Poolside snack bar
  • Restaurant
Entertainment
  • Sun loungers
Facilities
  • 24-hour security
  • Babysitting service*
  • Cloakroom
  • Currency exchange facilities
  • Garden
  • Gym
  • Hotel safe
  • Laundry service*
  • Lift access
  • Medical service*
  • Multilingual staff
  • NO Garage
  • NO Large pets allowed (over 5 kg)
  • NO Small pets allowed (under 5 kg)
  • Room service*
  • Shop
  • Sun terrace
  • YES Car park
  • YES Wheelchair-accessible
Green Programmes - Europe
  • ECO Certification Malta
Health
  • Hairdressing salon*
  • Massage*
  • Sauna
  • Spa treatments*
  • Steam bath
Hotel type
  • 24-hour reception
  • Adapted for disabled
  • Air conditioned
  • Bathroom
  • Beach hotels
  • Business hotels
  • Family hotels
  • Green Hotels
  • Gym
  • Heating
  • Historical
  • Hotels with charm
  • Hotels with spa
  • Internet
  • Parking
  • Restaurant
  • Spa
  • Swimming Pool
  • TV
Location
  • Disability-friendly rooms: 5
  • Double rooms: 428
  • NO Connecting rooms
  • Number of floors (main building): 10
  • Suites: 27
  • Total number of rooms: 428
  • Year of construction: 2007
Meals
  • À la carte dinner
  • À la carte lunch
  • Breakfast buffet
  • Buffet dinner
  • Buffet lunch
  • Set menu dinner
  • Set menu lunch
Methods of payment
  • American Express
  • Diners Club
  • EC
  • JCB
  • MasterCard
  • Visa
Room facilities (Standard room)
  • Bathroom: 1
  • Desk
  • Direct dial telephone
  • Hairdryer
  • Individually adjustable heating
  • NO Disability-friendly bathroom
  • NO Smoking rooms
  • Satellite TV
  • Telephone in the bathroom
  • TV
  • YES Wheelchair-accessible

Services marked with (*) shall be paid at the establishment.

Grand Hotel Excelsior

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